Yücel Ak

Experience

• 

  Peek & Cloppenburg Österreich & CEE

  Jan 2010 - Jan 2013

  Warehouse Staff

  - Receipt of goods- Processing of complaints- Sorting of product groups and order picking

• 

  Cargo-partner

  Nov 2013 - Sept 2021

  • Conduct annual employee review and agree on personal development goals for the employee• Carry out own sales and customer care• Create and track goals• Internal and external conflict resolution for customers• Answering queries with a suitable solution and price offer,within the time frame specified by the company (GD "Quotation Speed")• Carrying out customer visits• Follow-up of offers and collecting feedback from customers or sales• Review and update of the team members' job-specific knowledge, which is suggested for training if necessary• Participation in the recruiting process for new employees within the department• Harmonization of the departmental goals with the goals of product management• Compliance with all relevant guidelines• Employee development• Sustainable implementation of the lean strategy• Implementation of the target process including target tracking• Responsibility for the financial results of all profit centers in the department• Review of KPIs• Establishment and continuous improvement of the work and operational processes within the department• Development of the business within the own profit center• Expansion / retention activities• Ensuring data quality• Implementation of the weekly team PDCA meetings, including implementation of all measures Weniger anzeigen - Business development for a defined trade lane- Build and maintain relationships with shippers, consignees, carriers, product management andoverseas offices within the trade lane- Inform and update sales in own offices within trade lane about products specifications, USPs- Steer and monitor volume development, customer development, sales performance andprofitability of the relevant trade lane and report activities in relevant apps- Generate and provide expertise in trade lane specifics regarding economics, geography,competition, key and target accounts- Activate sales Lead management; drive expert sales with own offices to sell for the trade laneon both sides- Support risk management Weniger anzeigen The Head of Business Development is a strong sales personality, with solid experience in the transportation and logistics industry. In addition, the Head of Business Development is well acquainted with the internal processes that, together with his team and a lot of positive energy, transcts into the company's sales strategy.• Ensuring the sales process (including implementation of the tender process)• Ensuring the approval process of customer main services• Harmonization of sales goals with the objectives of the operational areas• Compliance with all relevant policies• Adherence to the agreed business retention / expansion / business development activity• Staff development• Sustainable implementation of the lean strategy• Implementation of the target process including target tracking• Coordinating, directing and leading sales within defined field of responsibility• Leading, supporting, challenging and monitoring performance of sales force withindefined field of responsibility• Mentoring and training management potentials Weniger anzeigen - Partner development for the well-defined geographical area; display of partnernetwork; inform and update them about our products; build up a versatile network,monitor profitabiliy of the partner and area- Attract target partners for the entire cargo-partner network- Expertise in country facts and knowledge, economic geography skills, competitorinformation, key and target accouts- Sales Lead management; expert sales pressure to the partner and also with thecargo-partner group to sell the sales areas vice versa- Risk management and payment term agreements- Publish the system partners in all areas and sections of the company- Route Management and development of defined markets and trade lanes Weniger anzeigen - Commercial responsibility within my area towards the head of the department - Handling of business cases in the area of air cargoimport shipments and delivering of shipments - Organisation of cargo routings through other Hubs and distribution to branch offices - Creates SOP’s (Standard Operating Procedures) - Pricing and calculation; makes offers to customers and partners - Accepts offers and optimises the organisation of transport - Price negotiations with airlines and General Sales Agents (GSA) - Selection of service provider - Responsible for position results of shipments - Compiles and/or control the monthly bordero report for his/her team - Monitors the completion of procedures for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)- Keeps contact with agents - Development of new lanes - Trouble Shooting - adjusts complaints and handles claims together with legal department - Issues obligatory instructions, directives and information in my field of responsibility and monitors compliance and performance - Optimizes the service-level - Arranges the training of the teammates and trainees- Knowledge of the standard operation procedures and systems like AS 400, S.P.O.T. - Knowledge of loadability in aircraft and of ULD Weniger anzeigen -) Commercial responsibility within his/her relation towards the team leader -) Daily handling of business cases in the area of aircargo export shipments and delivering of shipments in accordance with the procedures for dispatching and delivering -) Issues and monitors transportation documents, collects documents for dispatching and delivering of shipments -) Electronic data processing -) Organises the check-in procedure, export customs clearance and the dispatching of shipments -) Coverage of insurance (temporarily or permanently) -) Composes records about damages and deficits of shipments and complaint orders -) Issues invoices of the accumulated expenses respectively transfer to the person in charge for invoicing -) Filing of business cases -) Makes offers to customers and partners -) Enters the data of new customers, partners and service provider and updates existing ones -) Generate salesleads -) Customer service, keeps contact with agents -) Negotiation with airlines, General Sales Agents (GSA) and service provider -) Generate salesleads -) Compiles the monthly bordero report for her/his relation -) Knowledge of the standard operation procedures/guidelines and systems like AS 400, S.P.O.T. -) Knowledge of loadability in aircraft and of ULD Weniger anzeigen -) Commercial responsibility within my relation towards the teamleader - ) Daily handling of business cases in the area of trucking shipments and delivering of shipments in accordance with the procedures for dispatching and delivering -) Contacts clients, agents, other freight forwarding companies and customs bodies in connection with dispatching and delivering of shipments -) Issues and monitors transportation documents, collects documents for dispatching and delivering of shipments -) Electronic data processing -) Coverage of insurance (temporarily or permanently) -) Composes records about damages and deficits of shipments and complaint orders -) Issues invoices of the accumulated expenses respectively transfering to the person in charge for invoicing -) Filing of business cases -) Makes offers to customers and partners -) Enters the data of new customers, partners and service provider and updates existing ones -) Generate salesleads -) Customer service, keeps contact with agents -) Compiles monthly bordero report for my relation -) Knowledge of the standard operation procedures/guidelines and systems like AS400 Weniger anzeigen

  • Manager Sea Cargo

    Jul 2020 - Sept 2021

  • Trade Lane Manager Austria - Turkey

    Jan 2019 - Jun 2020

  • Head Of Business Development

    Jan 2019 - Jun 2020

  • Route Manager Central Eastern Europe - Turkey

    Jan 2017 - Jun 2020

  • Team Leader Air Cargo Import

    Jul 2015 - Jan 2018

  • Air Cargo Export & Import

    Nov 2014 - Jun 2015

  • Trainee

    Nov 2013 - Jan 2014
• 

  Roxcel Trading GmbH

  Jan 2021 - Jun 2022

  Logistics Manager

  • Planning and organization of air, sea and rail freight• Worldwide purchasing of transport & freigth services• Creation and implementation of global logistics concepts• In-house consultant for logistics• Management of existing contracts• Communication with partners and authorities

• 

  Cargo-partner

  Jul 2022 - now

  An NPM is responsible for the sustainable development of products (in their area) in order to form a basis for commercial success. He/she ensures a knowledge transfer/know-how transfer of current market knowledge and, through his/her network, ensures that the best possible solution sales can be offered to customers.• Responsible for achieving the product targets defined by RPM for own country (in terms of trade lane, consolidation strategy and product development priorities).• Responsible for implementing and complying with the rules for routing and settlement procedures in own country.• Implements new product solutions in own country if necessary.• Implements and executes specific Industry Vertical (IV) solutions.• Supports the Regional Operations Management department in the continuous improvement of operational processes and systems related to the responsible product• Is responsible for achieving the country's targeted product budget with its relevant budgeted KPIs, while sharing responsibility for the KPI P&L with line management. Supports the annual budgeting process for own product in own country.• Shares product know-how and business intelligence as a Subject Matter Expert (SME) with the country’s operations, sales and line management• Represents the company as a SME to customers when required.• National responsibility for procurement based on Corporate Procurement Standards (Core Carrier Policy,, Volume Commitments, Volume Discounts and other related issues)• Makes local procurement decisions in accordance with Corporate Procurement Instructions.• Implements and ensures compliance with local group rates. Weniger anzeigen The Manager Sea Cargo is a strong leader with extensive experience in the transport and logistics industry. In addition, the Manager Sea Cargo is very familiar with the internal processes and procedures, who implement the company's goals together with his team, lots of positive energy and meticulous working methods.He is a competent contact person for our customers in all questions relating to the transport modality, always acts in the greatest economic interest of our company and is focused, together with his department, on continuously increasing the level of service of our service and thus making a strong contribution, to secure the competitiveness of the location.• Conduct annual employee review and agree on personal development goals for the employee• Carry out own sales and customer care• Create and track goals• Internal and external conflict resolution for customers• Answering queries with a suitable solution and price offer,within the time frame specified by the company (GD "Quotation Speed")• Carrying out customer visits• Follow-up of offers and collecting feedback from customers or sales• Review and update of the team members' job-specific knowledge, which is suggested for training if necessary• Participation in the recruiting process for new employees within the department• Harmonization of the departmental goals with the goals of product management• Compliance with all relevant guidelines• Employee development• Sustainable implementation of the lean strategy• Implementation of the target process including target tracking• Responsibility for the financial results of all profit centers in the department• Review of KPIs• Establishment and continuous improvement of the work and operational processes within the department• Development of the business within the own profit center• Expansion / retention activities• Ensuring data quality• Implementation of the weekly team PDCA meetings, including implementation of all measures Weniger anzeigen

  • National Product Manager Sea Cargo Import

    Jan 2024 - now

  • Manager Sea Cargo & Rail Transport

    Jul 2022 - Jan 2024