Michael K. (Kevin) Morgan

Experience

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  Guaranty Financial Bank / Temple-Inland, Inc. / RHI

  Jan 1998 - Jan 1999

  Network Administrator

  Forest Products, Manufacturing and Financial Services • Supported physical network and network printers for help desk. • Maintained server backups and performed server updates.• Transferred to remote support team for banking centers with greater responsibility.• Promoted to Sr. Desktop Specialist.

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  Temple-Inland, Inc. / Guaranty Financial Bank

  Jan 2000 - Jan 2002

  Sr. Desktop Specialist / Production Support

  Forest Products, Manufacturing and Financial Services • Provided desktop support services for internal business unit customers. • Monitored internal incident/service request queues for service level compliance.• Managed remote support vendor contracts, billing, and service levels.• Met or exceeded service level agreements with internal business unit customers.• Promoted to Project Leader.

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  Guaranty Financial Group / Temple-Inland, Inc.

  Jan 2002 - Jan 2008

  Sr. Desktop Specialist / Project Leader

  Forest Products, Manufacturing and Financial Services • Lead project team delivering IT infrastructure and services for construction and business continuity projects.• Contributed as subject matter expert for desktop services.• Successful track record of managing risk and delivering projects within constraints.• Managed vendor relationships with remote service providers including RFP participation, auditing of vendor billing and ongoing process improvement.• Delivered significant savings through internal auditing and correction of vendor billing.• Provided strategic, cost-saving, alternatives to upper management to aid in decision making process. Show less

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  Self-Employed Contractor, Bookkeeping Services

  Jan 2008 - Jan 2012

  Bookkeeper

  • Provided bookkeeping services using QuickBooks.

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  Apex Systems

  Jan 2011 - Jan 2013

  Sr. Technical Analyst

  Contract with Dell Professional Services, Assigned to Seton Healthcare Family• Coordinated leased asset computer refresh with customers. • Assigned technical resources for all Seton locations.• Met or exceeded service level agreement metrics for asset refresh.• Improved process efficiency through partial automation of leased asset refresh by providing design requirements to developers for inclusion in the asset tracking application.• Provided excellent service by minimizing customer interruption and by providing a single point of contact.• Promoted to Project Coordinator. Show less

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  Dell Technologies

  Jan 2013 - Jan 2014

  Project Coordinator

  Dell Professional Services, Assigned to Seton Healthcare Family• Coordinated remediation projects to prepare revenue cycle applications for compliance with new coding standard, ICD-10. • Coordinated remediation projects to prepare enterprise applications for alignment with enterprise applications of parent organization.• Successfully completed projects to remediate impacted applications within budget and time constraints.• Performed data analysis and clean-up for applications where technical resources were limited.• Successfully managed team and stakeholder collaboration across multiple organizations and vendors. Show less

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  Interactions LLC

  Jan 2014 - Jan 2016

  Intent Analyst / Transcriber

  • Performed real-time analysis and data entry of client intents from audio clips.• Transcribed client intents with mark-up for development of virtual assistant solutions.• Achieved high accuracy metrics across 30+ client workflows.

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  Austin Community College

  Aug 2015 - May 2017

  Computer Information Technology Student - Database Technology & Programming
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  Peak Performers, Inc

  Sept 2017 - Apr 2020

  Texas Board of Nursing - Imaged, configured, deployed and supported computers and printers. Monitored and completed help desk requests. Performed Active Directory user administration. Maintained backups and offsite rotation. Updated the nurse database including payment transfers and data cleanup via SQL queries and application interfaces. Facilitated phone changes and support with a third party vendor. Researched and participated in initial planning for Office 365 deployment. Supported board members and executive staff during quarterly and interim meetings. Show less

  • System Support Specialist III

    Jan 2019 - Apr 2020

  • System Support Specialist IV

    Nov 2017 - Jan 2019

  • Administrative Assistant I

    Oct 2017 - Oct 2017

  • Customer Service Representative II

    Sept 2017 - Sept 2017
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  Peak Performers, Inc

  Sept 2020 - Sept 2022

  School Operations, Food and Nutrition Division, Texas Department of Agriculture - Examined financial reports and spending plans for excess net cash resources to assure compliance with regulations and accounting principles. Requested additional information / corrective action and provided technical assistance to contract entities to bring financial reports and plans to approvable state. Examined Texas Education Agency financial review referrals of findings / concerns to School Nutrition Program to assess risk for follow-up administrative review. Show less Texas Community Development Block Grant Program, Texas Department of Agriculture - Conducted compliance monitoring review work for grant contracts associated with sub-recipients of the CDBG program, funded through the U.S. Department of Housing and Urban Development and administered by TDA. Reviewed grant project financial transaction records and management practices to ensure compliance with state and federal policies. Assisted management with reconciling grant funds in the aggregate. Assisted management with revision of the CDBG program Implementation Manual. Show less Texas Office of Produce Safety, Texas Department of Agriculture - Achieved functional competency with the Produce Safety Rule and the software application for records of the Office of Produce Safety, SafetyChain. Provided technical assistance and user administration to field specialists. Evaluated accuracy of and maintained data from outreach and assessment activities performed by field specialists. Produced reports for FDA, work scheduling, and information requests. Prepared correspondence for growers related to assessments, deficiencies, and corrective actions. Performed quality assurance and process improvement efforts. Show less

  • Auditor III

    Jul 2022 - Sept 2022

  • Auditor II

    Apr 2021 - Jun 2022

  • Program Specialist III

    Sept 2020 - Mar 2022
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  Peak Performers, Inc

  Dec 2022 - now

  Accounting Technician II

  Accounts Payable/Travel, Finance Division, Texas Department of Public Safety - Audited, reconciled and verified state travel vouchers and per diem allocations for eligible state employees. Performed detailed numerical work, arithmetic computations and verified compliance with state and agency travel regulations and policies. Processed travel vouchers using the Centralized Accounting and Payroll / Personnel System (CAPPS). Assisted with desk-side IT support on request.