Paulina Prus

Experience

• 

  PGNiG SA

  Jul 2012 - Aug 2012

  Student/praktykant

  Kopalnia Gazu Ziemnego Szczepanów; Ośrodek Zbioru Gazu Rylowa- Rajsko;Studenckie praktyki technologiczne obejmujące: •Kontrolę procesu odsiarczania gazu metodą chelatową•Zaznajomienie z procesem przygotowania gazu ziemnego do użytkowania

• 

  PKN ORLEN S.A.

  Jul 2013 - Jul 2013

  Student/praktykant

  Studenckie praktyki technologiczne, zapoznanie z charakterem i specyfiką pracy Bloku Hydrokrakingu : •Instalacji Hydrokrakingu•Instalacji Hydroodsiarczania Gudronu•Wytwórni Wodoru

• 

  Air Liquide

  Jul 2015 - Jul 2015

  Student stażysta

  Air Liquide Summer School 2015,tygodniowy staż w głównej siedzibie Air Liquide Group obejmujący: • Zapoznanie ze strukturą i obszarami działania firmy• Zwiedzanie centrów badawczych firmy• Umiejętność pracy w grupie w międzynarodowym środowisku

• 

  Capgemini

  Jan 2016 - Mar 2018

  Successful working as a team leader’s delegate:• Taking Initiatives, setting up and leading calls with client/external parties to escalate recurring situation to the requirement of the portfolio• Assistance with administrative tasks,Team Coordinator:• Participating in recruitment process • Introduction of new staff to the project• Training and counseling for new joiners Managing portfolio of assigned Customers: • Account reconciliation & advisory• Query management & disputes resolution• Interacting with Client's various parties & entities • Building & maintaining relationship with assigned Customers & representatives • Multitasking & meeting deadlines o Ability to work during Polish holidays when required

  • Credit and Collections Specialist

    Apr 2017 - Mar 2018

  • Credit and Collections Analyst English Speaker

    Jan 2016 - Apr 2017
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  Accenture Poland

  Apr 2018 - now

  Ensure that the team work effectively to deliver timely resolution of customer queries;Support the team’s efforts at meeting expectations relative to responsiveness and accuracy;Review all procedures regularly and update where necessary;Maintain excellent relationships both internally and externally;First point of contact in relation to employee queries;Engage in continuous coaching of direct reports;Perform quality reviews according to the company’s performance management process Show less Handling of broadly defined electronic payment tasks : ● Performing controls on financial reports as per SLAs agreed with the customer on a daily and monthly basis to ensure accuracy and reasonableness of the transactions.● Preparing financial data files and reports on a daily and monthly basis.● Raising queries with Financial Institutions and internal teams to provide issues resolution.● Attend meetings and calls to discuss and review query status.● Liaise with and support internal departments as part of query resolution process.● Resolve on complex and challenging queries with assistance of direct supervisor.● Establish and maintain excellent working relationships internally and externally with clients. Show less

  • EMEA Invoicing Team Lead

    Jun 2021 - now

  • Abandoned and Unclaimed Property Analyst

    Jul 2019 - May 2021

  • Electronic Payments Specialist w Accenture

    Apr 2018 - Jun 2019