Michael Lambert

IT Support Engineer

846 followers

Fleet, England, United Kingdom

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Timeline
About me
IT Manager - EMEA at Proofpoint
Education
- Hartsdown Technology College
  -
  Information Technology
  Activities and Societies: Athletics, Football and Cricket Advanced GNVQ IT - AA-Level IT - A,AStudied Cisco Networking
- University of Gloucestershire
  2006 - 2010
  Information Technology BS 2:1 Information Technology 2:1
  Activities and Societies: Football with the Christian Union, Basketball
Experience
- Kent County Council
  Jul 2008 - Aug 2009
  IT Support Engineer
  (Was a University Placement year, however applied for a normal advertised job and was successful)Roles done:-1st and 2nd Line. (Promoted)Was hand selected to do a Computer Refresh Program Deployment to Kent Libraries across the county lasted 6 weeks.
- Dyson
  Jul 2010 - Jul 2011
  IT Support Engineer
  IT Service Desk Coordination1st and 2nd line Support tasks for HQ staff and remote working staff.Support of Apple Mac and Windows computersCreating and implementing new processes for the service desk.
- Instant On IT
  Jul 2011 - Dec 2015
  IT Support Engineer
  Task Undertaken in this job are:-1st and 2nd line tasks done remotely.3rd line tasks are carried out at different client sites.Client Management, IT Road Maps and IT Reviews and RecommendationsProject Management and implementationSupport to Apple Mac's and Windows Based Products.Support a wide range of different industries. Events, Media, Chambers and Investment companies just to name a few with hardware and software.
- Brocade UK
  Dec 2015 - Mar 2017
  IT System Administrator EUS EMEA
  IT Systems Support EngineerCompliance managementMobile device managementDay to day supportPrimary support contact for remote UK staff and our 2 other UK offices primary contact for 250 staff and supporting 1400 in EMEA.Assist with project roll outsDevice refreshes and imaging and upgradesSupport to Apple Mac's and Windows Based Products.
- Proofpoint
  Mar 2017 - now
  Looking after direct reports in EMEA region holding regular 1 to 1's and supporting them in career journey.Running annual team reviews and growth conversations.Team management to make sure work load is acceptable, processes are followed and completed tasks are being done to a high level.Assist in setting quarterly goals in line with the business goals.Running team meetings and attending department leadership meetings.As well as still doing tasks listed in previous company position. Show less Managing IT for the Reading office with a capacity of 210 being primary contact &Also supporting EMEA staff, and holiday cover for our Belfast office.Creating, responding to ticket within SLA and regularly updating them.Doing IT Procurement for hardware for each quarter to cover EMEA.Managing mobile device contract - New & Renewals and device Procurement.Managing budget on Blanket PO's.Support for project rolloutsManaging hardware inventory for UK.Hardware refreshes (imaging and data transfer) and upgrades.Manage working relationships with 3rd party vendors for repairs, support and procurement.Support meeting rooms, Install new AV equipmentOn-boarding & Supporting new staff membersImproving IT processesImproving IT perception in the business and staff experience.office expension, patching and racking new network equipment.Training new IT membersBeing go to person in the EMEA team for anwsers and escalationimplementation of ideas to improve knowledge building.Interviewing for new team members. Show less
  - IT Manager
    Nov 2024 - now
  - Supervisor Help Desk
    Aug 2021 - Nov 2024
  - Sr IT Support Specialist - EMEA
    Aug 2020 - Aug 2021
  - IT Support Specialist lll - EMEA
    Aug 2018 - Aug 2020
  - IT Support Specialist ll
    Mar 2017 - Aug 2018
Licenses & Certifications
- Ladder Safety
  High Speed Training
  Jan 2023
- JAMF - CCT
  Jamf
  Feb 2017
- Apple Service Fundamentals
  Apple
  Oct 2019
- Apple Certified Macintosh Technician (ACMT)
  Apple
  Oct 2019
Honors & Awards
- Awarded to Michael Lambert
  Initiative & Accountability REWS team at Proofpoint Oct 2022 Forward thinking and communication assisting with speed and linking IT with REWS departments resolves issues quickly.
- Awarded to Michael Lambert
  Here to Win Award Proofpoint Sep 2022 Part of a team over 2 quarters that helped test over and over and deliver Jira Cloud migration from on prem instance, bringing in the project months ahead of time and then post migration working to clean up and clear any outstanding issues or bugs raised.
- Awarded to Michael Lambert
  Team Work - Award - Jan 2022 Props for quickly resolving technical issues and keeping end user up and running during a busy period.
- Awarded to Michael Lambert
  Team Work Customer Success Team - Proofpoint Sep 2021 Given for fantastic support during covid times onboarding new team staff during new and challenging times, impressing with keeping the personal touch with a first class experience.
- Awarded to Michael Lambert
  Going Above & Beyond - December 1, 2017 Going outside the scope of work to get a project and office expansion delivered ontime and saving the company money during the project.
- Awarded to Michael Lambert
  Revamping IT Compliance Reporting - Aug 2016 I have taken IT Compliance from a long drawn out process for reporting and tracking and turned it into a more in depth and detailed task that can be quickly achieved by any IT team member.I put together a new semi automated excel tool to help make reporting quicker and more detailed to help collate the whole EMEA region compliance across SCCM, Encryption, Backup and MDM.The tools has now been adopted by 2 other global regions in the business.
- Awarded to Michael Lambert
  Team of the quarter - Within the IT organisation - Jul 2016
- Awarded to Michael Lambert
  2x Button Awards for outstanding customer service. - Jun 2016 Awards were given due to the staff feeling they received outstanding customer service from myself in the way their issue was managed and resolved.