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Aisha Ibrahim Hassan

Aisha Ibrahim Hassan

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location of Aisha Ibrahim HassanNigeria

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  • Timeline

  • About me

    Regional Technical Administrator at MTN Nigeria

  • Education

    • Bayero University, Kano

      2006 - 2011
      Bachelor of Science - BS Science & Technology Education Upper Class Honors

    • Bayero University, Kano

      2015 - 2018
      Master of Science - MS Science and Technology Education Higher Honors

    • Yaşar University

      2012 - 2014
      Master of Science - MS Industrial Engineering Higher Honors

      A graduate in Industrial Engineering with specialization in Industrial Management and Information System

  • Experience

    • MTN Nigeria

      Jun 2016 - now

      Relate with employees/clients for easy issue resolution,Interface with signatories for approval of requests, Ensure the availability of stationary,Manage appointments, Ensures regular update of all files and Paper/Documents filing,Accurate minutes of meetings, and Collation of daily/weekly/monthly Regional reports, Management of common drive files. Manage customer service delivery leaving them with a WOW experience,Addressing customer complaints,Handling inbound customer calls,Cross-selling MTN produces,Troubleshooting technical difficulties.

      • Network Administrator

        Sept 2018 - now

      • Customer Service Representative

        Jun 2016 - Aug 2018

  • Licenses & Certifications

    • Diploma in French

      French Education Ministry
      Jun 2014

    • Frontline Capability Development

      MTN Nigeria
      Apr 2017

    • Cyber Security Awareness

      MTN Nigeria
      Apr 2019

    • Customer Service Representative Certification (CSRC)

      MTN Nigeria
      Oct 2016