Terri S. Alexander, M.S.

Experience

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  CompuTaught (now Cengage Learning)

  Jan 2001 - Jan 2004

  Curriculum Developer

  • Researched, designed, developed, and storyboarded computer-based and Web-based real estate, appraisal, and home inspection pre-licensure and continuing education courses that were based upon mastery learning.• Collaborated with internal and external subject matter experts on content accuracy for new course content.• Edited and revised existing course material for clarity of presentation and understanding, as well as to meet evolving state regulatory requirements and national education standards. Show less

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  Cingular Wireless

  Jan 2001 - Jan 2001

  Project Manager/Instructional Designer, Temporary Consultant

  • Coordinated and managed training design and development activities of up to eight technical writers (contractors) in their efforts to create a technical support manual. • Prioritized project activities and edited course material to ensure adherence to standards.• Acted as liaison to outside vendors, development staff, and related departments.

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  Sears, Roebuck and Co.

  Jan 2001 - Jan 2002

  Curriculum Design Manager

  • Managed curriculum design and development projects producing training support material for over 3,000 Sears credit card account service representatives nationwide.• Managed three course writers in the design of training curriculum and procedure updates.

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  Learning Interventions

  Aug 2004 - now

  President, Sr. Instructional Design & Learning Consultant

  The Alexander Performance Group, Inc. (dba Learning Interventions) was founded in 2004 by independent learning consultant Terri Singleton Alexander, targeting corporate clients who have training, learning, & performance needs and prefer to outsource the work on a project basis. Current and past clients include:<> OnCourse Learning (formerly CompuTaught & Cengage Learning)<> Georgia-Pacific, LLC<> IBM Global Services<> AT&T<> FYI Online Learning, Inc.<> The Home Depot<> Cingular Wireless<> Harland Clarke<> Kimberly-Clark<> Wachovia Dealer Services<> SunTrust Bank<> Writing Assistance, Inc. (for Fred Pryor Seminars)<> United HealthCare Medicare & Retirement<> Assurant Specialty Services <> Finastra<> Delta Air Lines<> Hondros Learning<> Colibri Group Show less

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  Harland Clarke

  Jan 2006 - Jan 2007

  Technical Writer

  • Documented internal and external system release notes and client set-up documentation for product and system releases for the Printed Products division.• Designed and developed process and procedural documentation, as well as internal and external client training material (computer-based, Web-based, and print media) for the online ordering system for checks, forms, and accessories (checks.center Branch).• Developed new and revised/updated existing online Help documentation for client and/or end user for the checks.center Branch application using RoboHelp. Show less

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  AT&T Mobile Telecommunications

  Jan 2006 - Jan 2007

  Curriculum Designer

  Responsible for the design, development, evaluation, continuous improvement, maintenance, and project management of training or other performance improvement interventions for the Business Markets Sales segment.

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  Wachovia Dealer Services

  May 2006 - Nov 2006

  Instructional Designer/Technical Writer, Remote Temporary Consultant

  • Designed and developed reusable learning objects in the form of self-study workbooks, practice exercises, on-the-job checklists/job aids, and online assessments for newly hired Loss Recovery Support representatives for Wachovia Dealer Services (WDS); WDS provides lending services to vehicle dealers across the United States.• Analyzed existing policies and administrative support procedures and then organized the material in a clear, logical manner.• Performed task analysis by interviewing current seasoned representatives, then developed the print-based learning aids to support the new hires' efforts in recovering delinquent balances. Show less

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  Kimberly-Clark

  Apr 2007 - Oct 2007

  Articulate Instructional Designer, Remote Temporary Consultant

  • Formerly Kimberly-Clark Corporation (Healthcare Division) and now Halyard Health, consulted with lead instructional designer to design and develop classroom and online clinical education and sales training for Medical Device Specialists and Account Managers. (Course: Oral Care is Critical Care) • Using Articulate Studio authoring tool, collaborated with SMEs to gather content and perform front-end analysis, then developed high-level and detailed design documents, project plans, storyboard with audio scripting and interactive activities and quizzes, participant and facilitator guides, and final course assessments. Show less

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  The Home Depot

  Dec 2007 - Apr 2008

  Instructional Designer, Temporary Consultant

  • Worked with a team of five instructional designers and provided detailed training needs analysis, existing course re-design design, and development for instructor-led classroom training for 20/20 Kitchen Design software upgrade release.• Successfully produced three courses for delivery to over 5,600 kitchen and bath associates worldwide.

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  IBM Global Services

  Jul 2008 - Dec 2008

  Instructional Design Consultant, Remote Temporary Consultant

  • Worked with a team of up to 100 instructional designers world-wide to converted paper-based training material to Web-based training by creating engaging storyboards and knowledge checks for client AT&T.• Met with subject matter experts (SMEs) to validate content, organize material, and capture system screens for hands-on simulation training modules.

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  FYI Online Learning

  Aug 2008 - Nov 2008

  Instructional Designer, Remote Temporary Consultant

  • Provided instructional design review of online high school curricula to ensure the course writers included all of the necessary components, according to FYI Online’s Five-Phase Instructional Design Framework (based on Gagne’s Nine Events of Instruction). • Identified content that may be enhanced with multimedia and created storyboards for developers that included recommendations and detailed instructions for applying animation, graphics, illustrations, audio scripts, video, learner interactions, games, and other activities. Show less

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  Georgia-Pacific LLC

  Sept 2008 - Mar 2011

  Articulate e-Learning Design Consultant

  • Using Articulate eLearning authoring tool and with the collaboration with marketing subject matter experts, designed and developed interactive online product training for sales representatives for the company’s Food Service and Wiper Washer Solutions segments. • Managed the completed courses, assessments, and evaluations through the company’s Learning Management System (LMS), testing each course for performance accuracy and usability.

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  SunTrust Bank

  May 2010 - Oct 2010

  Policies & Procedures Analyst, Remote Temporary Consultant

  • Worked with a team of 15 remote technical writers (content authors) to assist in editing the bank’s online intranet policies and procedures reference library, as it was being migrated to a new delivery platform.• Reviewed current retail banking policies and procedures, combined similar procedures when feasible, and moved content to the new platform; edited content for grammar/sentence structure and flow, and inserted images, tables, hyperlinked text, and other strategies to ensure procedures were clear, methodical, and easy for users to follow.• Lead the team in documenting our own style guide to ensure various writing styles of authors were consistent. Show less

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  OnCourse Learning

  Oct 2010 - Aug 2017

  Content Development Editor / e-Learning Instructional Design Consultant

  • Developed new and updated existing curriculum for online courses, mainly in the fields of real estate, appraisal, and home inspection.• Worked with content subject matter experts (SMEs) and other instructional designers to ensure course materials were accurate and current, based on state license law changes and evolving market conditions. • Incorporated learning strategies for student interactivity and subject retention, including frequent knowledge checks, application-level certification exams, and real-world case studies. • Promoted to Lead Development Editor/Manager and provided training, coaching, and mentoring for up to eight curriculum development editors. Show less

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  Writing Assistance, Inc

  May 2011 - Jul 2011

  Instructional Designer, Remote Temporary Consultant

  • Researched, designed, and developed an instructor-led Six Sigma® seminar for client Fred Pryor Seminars (Career Track).• Produced the following deliverables: PowerPoint slide show with leader notes, participant workbook, leader guide, job aids, activities, and quizzes.

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  UnitedHealth Group

  Aug 2011 - Oct 2012

  Instructional Designer, Remote Temporary Consultant

  • Designed and developed instructor-led webinar training and interactive Web-based courses (Articulate Presenter/Engage and Adobe Captivate) for the United Health Group Medicare & Retirement divisions.• Using Articulate Quizmaker, created first-level lesson quizzes and application-level final examinations to accompany the published courses• Using Adobe Captivate, created system training using "show-me" demonstrations, interactive "let-me-try" simulations, and "test-me" assessments on the system application.• Collaborated with team leaders and SMEs to produce exceptional, learner-centered courses based on client’s learning and performance needs. Show less

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  Assurant

  Jun 2014 - Aug 2014

  Senior Technical Writer, Temporary Consultant

  • In the Assurant Specialty Property division, redesigned, edited, and documented new content for the call center employee processes and procedures manuals for Vehicle Title Administration Services.• Interviewed subject matter experts (SMEs) and accurately documented the workflows and resources required to resolve customer inquiries.

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  Finastra

  Oct 2017 - Dec 2017

  Instructional Designer, Remote Temporary Consultant

  Finastra October 2017 - December 2017Instructional Designer • Worked on a team of world-wide remote instructional designers to develop instructor-led training for a global financial software provider, Finastra--the third largest financial services technology company in the world.• Assigned specifically to Servicing Director® software, interviewed technical support employee subject matter experts (SMEs) via WebEx, gathered the top bank client troubleshooting call/case drivers, and captured the processes and procedures for resolving the client inquiries. • Designed and developed facilitator guide, PowerPoint slides, participant workbook, question banks, and activities for the two-week classroom training. Show less

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  Delta Air Lines

  Feb 2018 - Sept 2018

  Learning Designer, Pilot Learning & Development (Contractor)

  • Created eLearning storyboards for quarterly continuing qualification training for Delta pilots.• Collaborated with pilots (subject matter experts or SMEs) to create new or update existing content; applied copy-editing and structured writing techniques to ensure the content was clear and concise to help learners meet learning objectives.• Utilized strong multi-media development skills to design the storyboards, including on-screen text, relevant graphics, audio narration, and video scripting; also created assessment items, learner interactions, and other learning strategies to ensure learning and performance goals were met.• Collaborated with eLearning development team and vendors to ensure the lessons were developed according to the design documents; provided usability testing and applied necessary edits to the lessons using Adobe Captivate; uploaded assigned lessons to the learning management system (LMS) for delivery to pilots. Show less

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  Colibri Group

  Sept 2018 - now

  Instructional Designer (Contractor)

  • Design classroom and online courses, textbooks, and exam prep products for individuals seeking licensure and employment the real estate, appraisal, mortgage lending, insurance, and home inspection industries.• Ensure the professional training and education products meet state regulatory standards and national/state testing requirements.• Include multi-media, graphics, and interactive test items to online courses and exam prep products so they are highly engaging and help prepare students to successfully pass state and national professional licensure exams. Show less