Soo Soo W.

Experience

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  HP

  Nov 1992 - May 2003

  Worked at Hewlett-Packard Asia Pacific Japan ServicesPost restructuring, facilitated fast-start, cross-function interlocks, scorecard integration; proposed country review / Asia Pacific Japan leadership framework; integrated business review with strategic and quality office. Led business planning, hosted balance score card/project plan of records review. Worked at Hewlett-Packard Asia Pacific Japan ServicesLed business planning and positioned AP plans into global IT road-map, customer survey strategy, waves of re-invention, field adoption of best practices, group-knowledge management and communication. Worked at Hewlett-Packard Asia Pacific Japan ServicesPart of Year 2000 Program Office, Crossover Team, ensure customers’ hardware were Y2K compliant and secured. Worked at Hewlett-Packard Far East, Global TradeAdvised business units and their offshore setups in customs finance planning, strategic procurement, in-house or outsourced manufacture, new product launch; trade compliance audit, cycle and cost management. Partnered with the Economic Development Board, Ministry of Trade & Industry, Board of Commission and Currency Singapore and established industry alliances to overcome global trade initiatives and issues.

  • Business Planning Manager, Operations & Information Technology

    Nov 2002 - May 2003

  • Business Planning & Project Manager, Finance & Operations

    Dec 2000 - Oct 2002

  • Y2K Project Manager

    Apr 1999 - Nov 2000

  • Country Global Trade Manager

    Nov 1992 - Apr 1999
• 

  .

  Jun 2003 - Aug 2005

  Career Sabbatical Leave

  Care giver to parent.

• 

  HP

  Sept 2005 - Apr 2019

  Worked at Hewlett-Packard Incorporated Asia Pacific, Supply Chain Program Management OfficeProgram managed Hong Kong, Malaysia and Singapore claim fulfilment, led process improvement and crisis recovery; led HP Split, HP-Samsung Print Integration, was AP Customer Operation Record Officer. Worked at Hewlett-Packard Asia Pacific, Sales Operations.Helmed 2 concurrent roles:As the North Asia control tower, managed and controlled sales operations hub performance and escalations. As the business planning manger, managed Asia Pacific Japan scorecard review, IT strategy alignment, workforce engagement/survey score improvement, learning & growth, Lean 6-Sigma program. As Record Officer responsible for record management framework and governance. Worked at Hewlett-Packard Asia Pacific Japan, Enterprise BusinessLed the High-Touch and Relationship Assessment programs for global accounts; research, reporting, predictive trending and piloted Innovation Agenda and Customer Experience Design to improve account relationship across Asia Pacific Japan. Worked at Hewlett-Packard Asia Pacific Japan, Global OperationsResponsible for business planning and support for the Asia Pacific & Japan Region Office, Sales Operations and Internet Marketing. Managed business review cadence and governance, scorecards and IT Plan of Record review and follow up.

  • Strategic Development Manager

    Aug 2015 - Apr 2019

  • Business Planning Manager

    Jan 2012 - Aug 2015

  • Quality Program Manager

    Jul 2006 - Dec 2011

  • Sales Support Manager

    Sept 2005 - Jun 2006
• 

  RGP

  Sept 2019 - Nov 2019

  Consultant

  Contracted as an independent consultant to provide consultative advice to global trade matters, and other diverse facets of business management, project management, process improvement for business continuity and operational excellence in IT sector.

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  Handshakes by DC Frontiers

  Dec 2019 - Jun 2020

  Principal Program Manager

  Worked at the Consultative Services division of the Fintech start-up.Managed the program management office process governance and cadence, set up a service call logging platform, and led internal and external projects as well as process improvement initiatives.

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  HP

  Jun 2020 - Mar 2021

  Program Manager

  Worked at Hewlett-Packard Asia Pacific Supply Chain - Program Management Office.Managed HP SAP S4/HANA Deployment in user-acceptance testing, stakeholder management and program communication across APJ.

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  Certis

  Jun 2021 - May 2022

  Senior Manager, Quality Excellence

  Working under Quality Excellence, Corporate Development Group Functions.Supporting CERTIS in-house Quality Program – CERTIS Service Delivery System (CSDS).

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  HP

  May 2024 - now

  Business Analyst