Isabella Namanda

Experience

• 

  Smart Diners, Junior Achievement Programme Co

  Apr 2010 - Sept 2010

  V.P Marketing

  In charge of formulating and managing our marketing programs and carrying out market research to pinpoint our potential market.Working hand in hand with the production department, produced cutlery holders and made sales that were about 70% of our target sales.Gained skills in market research and project management.

• 

  Vision Group

  Dec 2011 - Dec 2011

  Marketing Intern

  Worked with the marketing department and attained skills and knowledge in data collection, entry and updating.

• 

  Pride Microfinance Limited

  Dec 2013 - Feb 2014

  Intern

  Worked in the customer care department, accounts department and the credit department in its two sections; individual loan scheme and group guaranteed loan scheme.Gained skills in customer relations, finance management, data collection and entry, records management, report writing, computer skills and experience working in the microfinance industry in Uganda.

• 

  Uganda Wildlife Authority

  Jun 2014 - Aug 2014

  Intern

  Worked under the tourism department, administration and finance department, monitoring and research department and the law enforcement department. Attained practical skills in customer care relations, marketing and market research, records management, data collection and analysis, report writing and gained experience in working in the wildlife tourism industry in Uganda.

• 

  Vivo Energy

  Oct 2015 - now

  Driving the implementation and execution of Retail Lubricants initiatives on the forecourts and lead delivery of the lubricants category plans. Managing the implementation of Lubes activities in the Retail network.Monitoring Lubes performance within retail, data and results analysis.Providing coaching / training / motivation of Territory Managers, Retailers and site staff on Lubricants.Developing and implementing Operating Unit’s lubes category plan. Managing relationships with station retailers, achieving sales and profitability goals, maximizing site performance and developing retail business potential. Front desk customer service coordinator handling customer orders for products and maintenance issuelogging. Catered to new and existing customer inquiries and needs in regards to Shell branded products andShell fuel cards, worked as a call center representative and customer email coordinator and offered back officesupport to the sales team. Front desk customer service coordinator handling customer orders for products and maintenance issuelogging. Catered to new and existing customer inquiries and needs in regards to Shell branded products andShell fuel cards, worked as a call center representative and customer email coordinator and offered back officesupport to the sales team. Worked under the Retail Operations Manager giving support in order processing, performance tracking, marketing implementation and partner correspondences. Handled back office support to the territory managers and worked closely with the retail operations managerand retail trainer. In charge of customer communications, daily compilation of sales reports, orders and issuingof site materials, organized and recorded findings from team meetings.

  • Retail Lubricants Category Manager

    Jan 2022 - now

  • Territory Manager

    Dec 2019 - Dec 2021

  • Customer Service Coordinator

    Apr 2017 - Nov 2019

  • Customer Service Apprentice

    Apr 2016 - Apr 2017

  • Retail Intern

    Oct 2015 - Apr 2016