Rahat Mahabub Anik

Experience

• 

  Daffodil International University-DIU

  Jan 2018 - Apr 2018

  Prefect

  Key responsibilities:• Excelled in Computer Science coursework and computer labs.• Provided one-on-one assistance to students struggling with their lab work, answering their questions and helping them to understand the concepts.• Prepare lab Computers for each class session.

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  Akash Technology Ltd

  Sept 2018 - Jul 2022

  IT Executive

  Key responsibilities:• Provided technical support to end users via phone, email, chat, or in person.• Diagnose and troubleshoot software and hardware issues.• Install and configure computer hardware and software.• Maintain and update computer systems and networks.• Provided training to end users on new software and technologies.• Monitor NOC & Technician dept for smooth operation.• Only responsible person to configure & troubleshoot Video tracking device.• Provided Customer support regarding major vehicle tracking issues.• Provided monthly Vehicle tracking customized report to corporate users and also visit them if they are facing any issues.• Stay up-to-date on the latest IT trends and technologies. Show less

• 

  Paragon Group

  Jul 2022 - now

  Officer, ERP & IT Support

  Key responsibilities:• Diagnosed and resolved a wide range of software and hardware issues, including network connectivity problems, operating system issues, and application errors.• Successfully installed and configured new computer hardware and software for over 200+ end users and also taking backup.• Provided support for the rollout of a new ERP system to over 400+ employees.• Documented and tracked user issues and resolutions in a ticketing system, with an average resolution time of less than 24 hours.• Escalated complex issues to senior staff or vendors and worked with them to ensure that all issues were resolved to the user's satisfaction.• Provided training to end users on new software and technologies, such as Sokrio DMS for secondary sales, POS etc and providing regular support.• Rapidly establishing a good working relationship with colleagues, users and other. Show less