
Mathew Sison

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About me
Services Delivery Manager at Tetra Pak
Education

University of Santo Tomas
1997 - 2002Bachelor's degree Mechanical Engineering
Experience

Diageo
Nov 2002 - Jul 2007> Oversees the operation and maintenance of Spirits Supply Equipment in the areas of liquid blending, demineralizing plant, distillery, Smirnoff Charcoalisation, and Refrigeration Plant > Ensures performance of the team in the areas of Product Quality Control, Productivity Indices, Monitoring of Cost of Goods, Safety and GMP implementation and generation of accurate and timely reports> Recommends corrective action on potential risk areas to prevent major problems by highlighting issues that impacts on safety, quality, productivity and cost and implement corrective actions as needed.> Integrate processes in the Hazard Analysis Critical Control Points (HACCP) program from blending, packaging of goods to implementation.> Conducts audits according to the Diageo Global Risk Management Standards. > Active member on cross functional teams such Hazard Analysis and Critical Control Points (HACCP) team, Solid Waste Management team, ISO 9001/ISO14001/ISO 18001 (IMS) documentation Team and Calibration and Safety Committee. Show less
Process Team Leader - Spirits Supply Section
Jul 2006 - Jul 2007Process Engineer
Nov 2002 - Jul 2006

Petron Corporation
Jul 2007 - Jan 2013• Assists the Terminal Manager in the management of receiving, storage and loading of bulk and drummed petroleum fuels of the Terminal• Assists the Terminal Manger in the following: a) Administration of the Terminal Budget and Projectsb) Training and Development of Personnel • Safety Officer and Pollution Control Officer: Handles the Safety, Health and Environmental programs of the site• Supports the Management Representative in the continuous implementation and improvement of the ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 Certifications• Implements CAPEx and OPEx projects • Over-all planning and management of the supply chain for bulk and drummed petroleum fuels to ensure 100% on time and in full delivery and 100% satisfaction of customers on service and quality.• Planning, implementation and monitoring of the terminal’s work programs, projects and other activities. This includes preparation of project bid document, cost estimates, endorsement for bidding, witnessing of bid opening and recommendation and endorsement, contract preparation, inspection of projects and appraisal of contractors.• Over-all management and implementation of health, safety and environment projects like coastal clean ups, feeding programs, disaster preparedness programs to name a few. Show less Ensures reliable operation of all plant equipment and facilities through a robust maintenance program and through the implementation of planned CAPEx and OPEx projects. Facility and Equipment includes Boilers, Air compressors, Substation, Generators, Blending tanks, Storage Tanks, Lube Oil/Grease/Asphalt Filling Lines, Thermal Oil Heaters, Kettle tanks, Contactors, Blending Plant, Tank Truck Loading Facility, R&M and FG Warehouse and Tank Farms. Plans and oversees all maintenance activities performed by contractors including compliance to quality standards and safety regulations Ensures proper documentation and record keeping of all preventive maintenance works Conducts regular contractor performance evaluations and provides recommendations for improvement and achievement of agreed service results Prepares the department’s annual capital and operating expense budgets and manages actual expenditures related to maintenance. Document Controller for ISO 9001 QMS. Appointed Pollution Control Officer- COA No.2010-NCR-163 Deputy Manufacturing Plant Safety Officer Supports the Management Representative in the continuous implementation and improvement of the ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 Certifications Show less
Terminal Engineer
Oct 2011 - Jan 2013Manufacturing Maintenance Engineer
Jul 2007 - Oct 2011

Wyeth Philippines, Inc
Jan 2013 - Jul 2014Project Engineer• Conceptualize and develop projects to support strategic business goals and objectives• Conduct feasibility study, as necessary, to determine the doability of projects• Lead and manage the implementation of strategic Capital Expenditure (Capex) projects. Prepare, justify and secure the approval of Capital Project Appropriations (CPA) for the projects and Develop annual Capex budget• Develop process equipment specification and details• Evaluate existing Process systems and recommend for possible improvement/replacement• Supervise, coordinate and monitor project implementation and conduct regular site inspection of engineering installation to ensure conformance to approved specification, scope of work, cGMP, and other required engineering & safety codes.• Prepares project turnover report by creating a minimum maintenance program and critical spare parts necessary to sustain the operation of equipment/machinery/infrastructures. • Close out project by settling all financial liabilities and monitor contractor’s performance based on acceptance criteria.• Liaise with Regional and Global Engineering including consultants, and contractors on matters related to project technical details and engineering standards. Show less

SM Engineering Design and Development Corp.
Jan 2015 - Jul 2018Regional Engineering Operations ManagerRegional Operations ManagerNorth Luzon Region, Engineering Operations• Manages the Engineering Operations of several facilities within the region while working closely with locally based Engineering Officers; Facilities consists of Chillers, Air Handling Unit, Fan Coil Units, Cooling Towers, Pumps, Sewage Treatment Plant, Elevators, Dumbwaiters, Escalators, Walkalators, Generator Sets and Substations.• Oversees the proper and efficient operation of all electro-mechanical equipment as well as timely completion of all engineering CAPEX and OPEX projects• Leads the planning & execution of projects according to company’s guidelines and budget. Responsible for the quality, cost and schedule of the projects• Coordinates with third-party contractors/consultants to deliver safe and efficient Mall operations• Support tenant’ utility requirements and handles budget monitoring and control and implementation of the company’s regulations and policies.• Establish & Implement company’s approved Engineering standards and guidelines.• Reviews and align MEPF design to SMEDD Construction and Operational standards for new mall construction and mall expansion projects.• Reviews, updates and establishes Engineering Standards for the company.• Ensure compliance to national and local standards in relation to MEPFS but not limited to National Building Code and Environmental Laws Show less

Tetra Pak
Jul 2018 - nowEnsuring the quality of labour service delivery to customers in accordance with the world class industry standards. Secure resource readiness, responsiveness and capability to fulfil the current & future business needs. Drive optimal utilisation, operational cost optimisation and manage maintenance work profitability. Responsible to keep customer centricity in decision making and to ensure high level collaboration with market operations. Manage the customer service operations in efficient manner by liaising and leveraging the cross functional teams.- Lead all planned field activities so that they are executed to a High-Quality standard and in line with agreed procedures, safety standards and regulations and ensuring that all assignments are manned in perspective of first-time right approach to improve customer experience.- Ensure active presence at customer sites, securing good relationship and partnership with customer’s operations management by frequent field visits (preferably 30 to 50% of available time). - Drive optimal utilization, resource readiness and responsiveness in collaboration with KA teams and central planning function, also manage the maintenance work profitability.- Lead CSO scope issues to ensure timely and quality resolution. Support with analysis, action plan and regular communication with relevant stakeholders - Lead the competence development in collaboration with training function to ensure the resource readiness for all current and future activities, along with the adaptation of digitalisation tools.- Ensure that the team members are fully engaged and feeling empowered in executing the daily tasks; also manage the individual’s development plan and career path in the most efficient manner- Ensure compliance with company policies, OHS regulations, global HR processes, reporting of time and expenses Show less Field Services Operations (FSO) Team LeaderMalaysia, Singapore, Philippines & Indonesia (MSPI); Asia Pacific (APAC)• Lead and manage part of a Field Service Operations (FSO) Area Organization. Ensuring that Tetra Pak provides customers with a high quality of services and that all issues are dealt with in the most effective and satisfactory way both for the customer and TP. Develop, support and engage the people in the team through high presence on the field.• Lead and supervises of all planned activities so that they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers.• Lead the consistent use and application on the field of global standards, processes and tools, for each type of service delivery.• Leads the implementation of actions plan to engage and retain workforce.• Leads the follow up and actions derived from any customer satisfactiongap or recommendation from the Services Key Account Managers.• Leads the completion of all relevant reports from the team in an accurateand timely way.• Lead, develop and manage the FSE’s team according to the global HRprocesses, standards and definitions.• Lead, and manage the team of storekeepers that operate the consignmentstocks at the customer sites.• Participates in the operational resource planning lead by the planning area.• Participates in the execution of the competence development plans of theworkforce.• Participates the implementation of certification plans for the workforce• Participates in the identification of talent/potential candidates for teamleader roles or other key roles in FSO.• Lead and secure the operational implementation of Occupational Healthand Safety Procedures in the workforce.• Drive growth, profitability and capabilities in Technical Services &Customer management responsibilities for a large segment of the businessin the market area Show less
Services Delivery Manager
Jun 2022 - nowField Services Operations Team Leader
Jul 2018 - Jun 2022
Licenses & Certifications
- View certificate

Data-Driven Presentations with Excel and PowerPoint 2016
LinkedInApr 2020 - View certificate

Ken Blanchard on Servant Leadership
LinkedInMar 2020 - View certificate

Customer Service: Handling Abusive Customers
LinkedInApr 2020 - View certificate

Excel: Power Pivot for Beginners
LinkedInApr 2020 - View certificate

High-Stakes Communication
LinkedInApr 2020 - View certificate

Working with Upset Customers
LinkedInApr 2020 - View certificate

Tips for Writing Business Emails
LinkedInApr 2020 - View certificate

Customer Service in the Field
LinkedInMar 2020 - View certificate

Leadership Foundations
LinkedInMar 2020 - View certificate

How to Manage Feeling Overwhelmed
LinkedInMar 2020
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