Beverley Whittaker

Experience

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  Bupa

  May 2011 - Oct 2013

  Primarily responsible for managing all aspects of system release management including user acceptance testing, change control processes and governance for prioritisation of business change portfolio, as well as managing a virtual team of product owners based on the Agile methodology. Asked to go in as interim manager in a trouble shooting capacity to set up a framework for handling customer complaints in a regulated environment. Ensuring new processes and procedures were implemented and were compliant with the regulated entity.

  • Senior Change Manager

    Oct 2011 - Oct 2013

  • Senior Manager - Customer Relations

    May 2011 - Oct 2011
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  Bupa

  Feb 2014 - Dec 2014

  Senior Project Lead Manager

  Leading the business readiness aspects to handle customer enquiries relating to a customer compliance project that reviewed customer products and benefits. My main responsibilities were working with the project team and the operational areas of the business to recruit and train the required resources, develop any new processes, define new MI requirements and develop appropriate communications internally and externally relating to the key aspects of the project.

• 

  The Co-operative Insurance

  Mar 2015 - Jul 2015

  Project Manager

  Managing the embedding stage of a Conduct Risk Project across General Insurance Operations. Also acting as SME within the Change function.

• 

  Co-operattive Insurance

  Oct 2015 - Mar 2016

  Training Project Manager

  Responsible for developing a programme led Training project for all GI colleagues, to deliver high level TNA through to design and implementation of the first phase of the project. Covering both systems and process changes including cultural change iniatives. Main responsibilities included; Programme reporting, stakeholer management, managing a team of experiences training consultants, engaging with suppliers to deliver appropriate training solutions through to implementation.

• 

  St Vincent de Paul Society England and Wales

  Mar 2016 - now

  I have recently taken up post to develop the Community Support Projects for the Society in the Northwest region. This involves developing new Community Shops and Furniture stores across the region in particular areas of need. I am also developing and embedding the Volunteer strategy for England & Wales and implementing a Risk Management framework to support Compliance.

  • Head of Compliance Community Support Projects

    Mar 2016 - now

  • Head of Northwest Region

    Mar 2016 - Jul 2020
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  St Vincent de Paul Society (England & Wales)

  Jul 2020 - now

  Director of Governance and Culture