Amanda O'Neill

Experience

• 

  Gael Ltd

  Jan 2008 - Feb 2016

  Operations Supervisor

  · Provided leadership to the Professional Services team supporting with project management of services.· Established a positive and productive working environment, accommodated the roles and needs of the team to promote a cohesive team-based culture, maximised potential and enhanced performance.· Monitored performance to ensure that customer objectives are met and realised at the end of the project and continue with the transition into customer service for account follow up.· Reviewed and revised processes based on the changes for the product and business in order to ensure the team have complete control with project management. Show less

• 

  Ideagen

  Feb 2016 - now

  Led the Customer Division, strategically advised the Chief Customer Officer (CCO) with insights, feedback and recommendations on strategic matters, and supported with decision making, as well as planning and the overall business strategy.· Successfully delivered change strategies, learning & development programmes and acquisition integrations for the Customer Division.· Served as a liaison between the Chief Customer Officer and other senior leadership members, including Business Line heads and senior managers, ensuring that the Chief Customer Officer's directives are understood and implemented throughout the organization.· Managed and ensured the flow of information to and from the Chief Customer Officer and executive team, including managing emails, scheduling, and correspondence.· Researched, analyzed data, and provided insights on various topics to support the Chief Customer Officer and senior leadership. Show less From December 2014 I have been working within the Service Delivery team at Ideagen. Utilising my knowledge and skill set obtained through the many years of working on various projects I have gained the knowledge and understanding of our customers and products and how to best utilise resources across the board to result in the implementation success. Experience with projects within the following markets: healthcare, life sciences, aviation, rail, manufacturing, services, oil and gas. Over 5 years experience managing the teams that provide the skills required for all projects, and the drive to ensure we always strive to exceed expectations. Show less

  • VP Central Operations - Customer

    May 2024 - now

  • VP - Global Service Delivery

    May 2022 - May 2024

  • VP - Global Service Delivery

    Jan 2007 - May 2024

  • Service Delivery Manager

    Feb 2016 - Nov 2017
• 

  Ideagen Plc

  Nov 2017 - May 2022

  Head of Customer delivery

  I am part of an amazing, growing, fast paced organisation with a keen desire to continue the success of the business. Working within Ideagen my opportunities have grown with the business. Having worked within the Customer Delivery area of the business over the last 10 years, throughout this time I have moved through the business into my current role of Head of Customer Delivery.My motivation comes from the ever increasing need for the business and my team to ensure that our customers remain the focus of our success and that we continue to monitor and adapt our delivery of services to our customer base to ensure that we continue to successfully achieve our objectives with our customers.My role as Head of Customer Delivery gives me the opportunity to work with a very dedicated and successful team of resource that are driven to ensure customer success is at the forefront of everything that we do. I look forward to connecting with you! Show less