Aysha Bhatti

Experience

• 

  US Cellular

  Nov 2008 - Oct 2010

  Sales Representative

  Visitor Engagement and Professionalism• Maintained the highest level of professionalism when greeting and assisting visitors, ensuring they received necessary information and guidance.Inventory Control and Visual Displays• Successfully managed inventory control, overseeing stock levels and ensuring efficient organization.• Designed and set up visually appealing displays to enhance the in-store shopping experience.Conflict Resolution and Customer Retention• Utilized effective negotiation skills to de-escalate customer disputes, resulting in reduced escalations and saved accounts.• Retained customers who were considering canceling their service, contributing to customer satisfaction and loyalty.Leadership and Team Development• Continuously demonstrated strong leadership characteristics by setting a positive example for team members.• Provided peer-to-peer coaching to enhance team performance and morale.• Supported career development initiatives for team members, fostering professional growth and motivation within the store. Show less

• 

  UITS

  Oct 2010 - Dec 2013

  PantherLINK Specialist

  Technical Training Leadership• Spearheaded the delivery of end-user training, equipping UWM users and Help Desk employees with the knowledge and skills needed to proficiently use and support PantherLink.Documentation and Technical Support• Led efforts to provide technical and documentation support for PantherLink, ensuring accessible and user-friendly resources for all users.Microsoft Office Workshops Facilitation• Orchestrated dynamic Microsoft Office workshops for diverse audiences, including UWM students, faculty, staff, and the public, enhancing their proficiency in these essential productivity tools. Show less

• 

  AT&T

  Oct 2010 - Aug 2012

  Sales Representative

  Customer Engagement and Product Sales• Engaged in informative discussions with customers to promote and sell AT&T products.• Leveraged multiple online systems to effectively communicate and meet customer needs.• Ensured the consistent delivery of excellent service to enhance the customer experience.Customer Service and Product Knowledge• Extended a warm welcome to customers and maintained up-to-date product information.• Provided attentive customer service, addressing inquiries and concerns to maintain customer satisfaction.Product Promotion and Advertising• Played an integral role in promoting and advertising AT&T products as part of a comprehensive awareness program.Sales Metrics and Reporting• Achieved and consistently exceeded sales targets, contributing to the team's overall success.• Collected and analyzed customer feedback and sales data to identify opportunities for improvement and optimize sales strategies.• Presented regular reports to management, providing insights into sales performance, and recommending enhancements. Show less

• 

  Aurora (Lakeshore Medical Clinic)

  Aug 2012 - Aug 2016

  Patient Service Represenative

  Front Office Support:• Greeted and assisted clientele upon their arrival at the office and effectively provided support via phone, ensuring a positive initial interaction with the healthcare facility.Switchboard Operations:• Delivered reliable backup switchboard support, managing all incoming phone calls by obtaining necessary information for proper call routing, and diligently taking complete and accurate messages for untransferred calls.Patient Information Management:• Proficiently created and attached cases for appointments in advance or at the time of provider consultations.• Collected and updated registration information for all patients, encompassing patient demographics and pay source details.• Maintained and communicated changes or additions to insurance, financial responsibility, and other relevant data as needed.Efficient Task Management:• Demonstrated the ability to handle multiple and often competing priorities, ensuring effective task management in a fast-paced healthcare environment.Office Duties and Patient Support:• Offered valuable assistance in various office tasks, contributing to the smooth operation of the healthcare facility.• Monitored patient flow to guarantee efficient and courteous care, going the extra mile to assist patients with transportation needs, directions, and other forms of support.Visit Closure and Data Management:• Efficiently handled visit closure procedures, including patient check-out, follow-up appointment scheduling, and the provision of visit summaries.• Demonstrated strong computer skills, including accurate data entry, and proficiency in using Microsoft Office products (Word, Excel, and Outlook) as well as electronic scheduling systems. Show less

• 

  Verizon Wireless

  Jan 2014 - Oct 2015

  Solutions Manager

  Achievements:• Achieved a remarkable September/October perfect promoter streak, demonstrating consistent excellence in promoting products and services.• Led the IWN2 District in tabs and AOM in September 2014, setting a high standard for performance.• Maintained an impressive $87.07 Year-to-Date ARD, showcasing a strong commitment to financial success.Inventory Management and Visual Merchandising:• Spearheaded inventory control, optimizing stock levels, and enhancing operational efficiency.• Orchestrated the setup of compelling visual displays, creating an engaging in-store shopping experience.• Successfully completed various projects, ensuring timely and efficient project execution.Peer Development and Leadership:• Mentored and coached peers to facilitate their learning and process improvement.• Continuously demonstrated strong leadership characteristics, setting a positive example for the team.• Promoted peer-to-peer coaching, career development, and the fostering of positive store morale.Retail Sales Management and Operations:• Cultivated leadership qualities in Retail Sales Managers to motivate and coach their teams, achieving high-performance results.• Acted decisively based on reports to enhance performance.• Held responsibility for the management, staffing, and operations of multiple retail locations.• Made critical decisions regarding hiring, promotions, and disciplinary actions.Customer Retention and Cross-Functional Collaboration:• Managed and grew the existing customer base while effectively managing churn.• Developed innovative customer retention tools for retail stores.• Collaborated cross-functionally with diverse internal groups to drive a unified approach to customer retention and business growth. Show less

• 

  Self-employed

  Oct 2015 - now

  Professional Resume Writer

  Experienced Resume Writer:• Possess a wealth of experience in the reconstruction and development of professional resumes catering to a diverse client base, spanning from entry-level graduates to C-level executive and director-level professionals.Expert Resume Preparation:• Skillfully craft resumes or qualification summaries for job seekers to effectively present their skills, experiences, and qualifications.• Ensure that the applicant's resume leaves a positive and lasting impression by presenting qualifications, job history, and experience in a clear and reader-friendly format.Strategic Design and Formatting:• Leverage research to identify optimal designs that captivate the attention of potential employers.• Employ various formatting techniques to showcase the applicant's work experience effectively on paper. Show less

• 

  ManpowerGroup

  Oct 2015 - Aug 2016

  Recruitment Leadership:• Collaborated with Fortune 500 clients across diverse industries, including IT, Engineering, Healthcare, Manufacturing, Finance, and Telecommunications, to facilitate nationwide candidate placements.• Employed industry and function-focused sourcing strategies, including phone screening, email outreach, job postings, university associations, and database tracking, to identify exceptional candidates.• Pre-screened, assessed, and qualified candidates for positions spanning from entry-level to Director-level roles.Candidate Relationship Building:• Cultivated enduring relationships with candidates throughout the hiring process, fostering a positive candidate experience and enhancing retention.• Consistently surpassed key performance metrics, including calls per day, submittals per week, and monthly placements.• Expertly recruited candidates under various contractor terms, including W2, 1099, and Corp-to-Corp.• Managed the recruitment of diverse candidates, including US Citizens, GC's, EADs, and H1B visa holders, in alignment with client job requirements.Process Enhancement and Training:• Played a pivotal role in training new recruiters, assisting them in acclimating to systems, formatting, and effective communication practices.• Maximized internal and client gross profit margins by skillfully negotiating candidate pay rates.Comprehensive Candidate Support:• Conducted employment reference checks, administered new hire paperwork, and solicited feedback from account managers on submitted candidates.• Prepared/formatted candidate resumes and profiles to meet client specifications.• Created candidate bios, summarizing key skills and qualifications for clients.• Recruited candidates at all professional levels, evaluated their skill sets, and determined optimal role alignment.Training Manual Development:• Authored Training Manuals for new recruiters to facilitate the onboarding process, ensuring a smoother transition into the role. Show less Client Collaboration and Goal Setting:• Actively participated in client meetings, contributing to team discussions to assess progress and align with client objectives.• Assisted in determining project requirements and needs to ensure project success.Project Progress and Quality Assurance:• Tracked project progress and assessed work quality, ensuring that projects met client expectations.Change Management and Process Improvement:• Managed contemplated change notices and change orders in the database.• Actively contributed ideas for improving company processes with a constructive and positive attitude, fostering this mindset within the team. Show less

  • Associate Recruiter

    Oct 2015 - Aug 2016

  • Project Coordinator

    Oct 2015 - Aug 2016
• 

  IBM

  Aug 2016 - Jul 2022

  Manage major upgrades and system projects. Projects may consist of hardware refreshes, significant system recovery activities, and incremental new ordersManage all activities related to Upgrades, Projects, and New ordersDefine scope of work and create project planBe primary communication source for all parties involved with the activity – Customer contacts, Support contacts, Sales contactsCoordinate all training efforts included within the scope of the projectCoordinate all upgrade efforts with available resources included within the scope of the projectUpdate necessary business systems to ensure proper tracking and revenue recognition of the project related workEvaluate customer’s current equipment and make recommendations for changes required as part of project. Explain details of work scope so customer understands what they will be billed for. Coordinate with hardware vendors to make sure system hardware is in the appropriate status when Merge work is to begin. Coordinate Merge system software installations and upgrades. Troubleshoot system post activity if system is not performing correctly Provide input to Product Management, based on feedback from the field to make sure product development efforts are reflective of customer requests Provide input relative to JIRAs that impact product release to make sure that JIRAs that are classified as non-critical do not have a negative impact on customer expectations/requirements Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education. Identifies and communicates possible improvements in the work process for customers and peers. Performs other duties as assigned by immediate supervisor or upper management. Show less Leadership in System Projects:• Oversee and manage significant system upgrade projects for multiple products, including Cardio, Enterprise Archive, iConnect Access, and Radsuite.• Lead projects encompassing hardware refreshes, extensive system recovery tasks, and incremental new orders.Comprehensive Project Management:• Manage all aspects related to upgrades, projects, and new orders, ensuring seamless execution from inception to completion.• Define the scope of work and establish a well-structured project plan.Effective Communication/ Collaboration/ Coordination:• Serve as the primary communication liaison for all stakeholders involved in the project, including customer contacts, support contacts, and sales contacts.• Coordinate and facilitate all training efforts within the project's scope to ensure effective knowledge transfer.• Efficiently coordinate all upgrade efforts, utilizing available resources within the project's defined scope. Show less

  • Senior Project Manager

    May 2021 - Jul 2022

  • Upgrade Project Manager

    Aug 2016 - May 2021
• 

  Merative

  Jul 2022 - now

  Senior Project Manager

  Leadership in Project Execution:• Successfully managed major upgrades and system projects, spanning hardware refresh, significant system recovery activities, and incremental new orders.• Oversaw all aspects related to upgrades, projects, and new orders, from defining the scope of work to project planning.Communication source for all parties involved with the activity – Customer contacts, Support contacts, Sales contacts.Financial Oversight and Client Consultation:• Evaluated customers' current equipment and provided recommendations for necessary changes within the project scope.• Managed system software installations and upgrades during project execution.Issue Resolution and Product Enhancement:• Expertly troubleshooted post-activity system issues to ensure optimal performance.• Contributed valuable insights to Product Management based on field feedback, aligning product development efforts with customer requests.• Offered input on JIRAs impacting product releases to prevent non-critical issues from negatively affecting customer expectations.Professional Development and Process Improvement:• Actively pursued self-development through continuous education, seminars, and selected reading.• Identified and communicated potential improvements in work processes for the benefit of customers and peers.Adaptive and Collaborative Leadership:• Demonstrated adaptability and effective collaboration in a dynamic work environment, ensuring the successful execution of projects.Employee Engagement• Cultivate strong relationships with employees to promote a positive work environment and foster a sense of belonging. • Lead initiatives that enhance engagement, including wellness and employee recognition programs. • Serve as a key point of contact for employees and management, addressing concerns and resolving grievances. • Analyze employee engagement surveys and other feedback data to identify trends and areas for improvement. Show less