Michael Ndirangu

Experience

• 

  Equity Bank Limited

  Apr 2011 - Sept 2012

  Relationship Officer - Cash

  • Conducted customer transactions while managing a cash ledger with a daily turnover of €45,000 to achieve daily transaction targets• Led a team of 12 tellers, supporting on banking best practices and customer engagement, resulting in high output of cash team

• 

  Equity Bank Limited

  May 2013 - Aug 2013

  Direct Sales Representative - Credit

  • Oversaw field sales and product promotions, conducting sales pitches to achieve target of €4,000 new loans

• 

  PowerGen Technologies Ltd.

  Jun 2016 - Aug 2016

  Technical Field Assistant

  • Designed and implemented electrical circuitry systems for buildings.• Installed and tested KPLC pre-paid meters at site locations.• Sourced for new KPLC pre-paid meter applications.

• 

  Safaricom PLC

  Apr 2018 - Feb 2023

  • Guided a team of ten engineers to attain incremental product enhancements through agile delivery framework impacting fixed connectivity, cloud, and professional services businesses valued at about €8-10mn• Re-engineered customer delivery process across fixed data services, leading to a 6-point growth in customer satisfaction• Spearheaded team training and process improvements on the €3-5mn AWS consulting business’ sales process, order management and customer support, contributing to a 62% annual growth Show less

  • Product Manager - Digital Content

    Nov 2021 - Feb 2023

  • Enterprise Product Manager

    Nov 2019 - Nov 2021

  • Discover Management Trainee - Corporate Strategy & Product Management

    Apr 2018 - Oct 2019
• 

  Kibo Grain Stores

  Apr 2022 - now

  Founder and Director

  Foods trading company specializing in legumes, rice and other grains, annual revenue of about €200,000, 4-10 employees• Owned market entry and revenue growth, implementing strategies, leading to 2.3x growth in monthly revenues over two years• Established a data-led operation using technology, enhancing business decision making in cost optimization, product sales performance and financial planning, leading to a break even at 18months ahead of 24-month target• Set up and negotiated improved product sourcing contracts, leading to a 10% reduction in average customer pricing Show less

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  Nation Media Group

  Mar 2023 - Jul 2024

  Local Content Lead

  • Supervised a team of journalists, marketers, engineers, and salespeople through development and execution of strategic initiatives such as offline marketing and feedback collection, surpassing targets of 300,000 unique users by 30%• Developed Kenya's first digital hyperlocal job site guided by user and market research, increasing access to job opportunities for over 1000 daily underserved users outside large cities• Cultivated digital marketing strategies such as social media user targeting and use of imagery for a digital content website, driving a 67% average monthly user growth rate and a 68% engagement rate Show less