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Iqnal SSW

Iqnal SSW

IT Support

Followers of Iqnal SSW818 followers
location of Iqnal SSWJakarta Metropolitan Area

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  • Timeline

  • About me

    Director Of Information Technology at Yesslife.id

  • Education

    • Universitas Gunadarma

      2003 - 2005
      D3 Teknik Komputer A

      Activities and Societies: do deveploment voice for the final task campus TUGAS AKHIR : MEMBUAT ROBOT PENGIKUT GARIS BERBASIS MIKROKONTROLLER ATTINY2313

    • Universitas Budi Luhur

      2020 - 2022
      Master of Technology - MTech Computer Systems Networking and Telecommunications A

      PROPOSAL TESIS : PENGARUH OMNICHANNEL UNTUK LAYANAN PUBLIC CONTACT CENTERTESIS : MODEL DIAGNOGSIS PENYAKIT MENGGUNAKAN METODE CERTAINTY FACTOR

    • Universitas Pancasila

      2010 - 2012
      S1 Tehnik Informatika A

      Activities and Societies: tehknologi develop a voice that can combine with CHATT, voice record, and manage billing system SKRIPSI : VIRTUAL TELEPHONY

  • Experience

    • Berca Hardayaperkasa

      Mar 2005 - Jul 2007
      IT Support

      - Installation, Troubleshooting Laptops, PC Internet and Applications IT- Installation and Support Realocation Branch- Review and recommend for improvements related to daily operation- Monitor and follow up for any Branch Server is not functioning

    • PT Infomedia Nusantara

      Sept 2007 - Aug 2008
      IT Helpdesk Call Center

      - Manage and support call center KFC- Manage and support call center Mc Donald- Manage and support telesales Bank Permata Bank- Manage and support telesales Bank Bumi Putra- Manage and support call center TelkomSell- Installation and Support IPPABX Avaya- Review and recommend for improvements related to daily operation for business call center- Manage voice recorder for product genesis & Cybertecth- Installation, Troubleshooting, Solving, Repair and Maintainance Personal Computers and call center, telecollection, telesales under PT. infomedia Nusantara Show less

    • PT Intelix Global Crossing

      Sept 2008 - Feb 2010
      IT Project Manager

      - Development Project & manage call center Bank Muamalat- Development Project & manage Telesales Bank BNI- Project manager call center Danarekasa- Development voice recording & manage Bank BTPN fo treasury- Project manager telecollection Bank Bukopin- Project manager call center Lintas Arta- Project manager call center Icon+- Manage voice recording for client PT Intelix Global Crossing

    • PT. Bank CIMB Niaga, Tbk

      Mar 2010 - Feb 2020
      IT Specialist Voice & Video Communications

      - Manage IPPBX for the entire Indonesian CIMBNIAGA using CUCM 11 from cisco and manage IPC system- Manage Telepresen of cisco devices commonly in use for meeting between goup Indonesia in regional - Manage billing telephone to 10 locations in the central office CIMBNIAGA- Project manager infrastructure server voice recorder nice and verint for maintenance at the unit busnies as CIMBNIAGA- Regulate the efficiency of the use of the phone at the headquarters CIMBNIAGA - Manage for provider at BANKING for communication between the Banking- As project manager for the displacement of the unit bussnies team headquarters between headquarters- Manage & Development CRM System For Call Center 14041- Project Manager Infrastructure Business Treasury, Custody, Corporate Banking CIMBANIAGA- Project Manager Head Office Infrastructure CIMBANIAGA-Manage video banking system with polycom , avaya and cisco Show less

    • Pt. Bintang aplikasi perkasa

      Feb 2020 - Aug 2020
      Sales IT Director

      Being a consultant and selling Cisco voice, video and network infrastructure technology products.As a distributor of treasury dealing devices with the BT (British Telcom) brand and include Voice recording with the Verint brand.As a CRM application development service consultant that can be used in webRTC application systems, robotic process automation, contact centers, Omni channel systems and whatsapp for business features.RPA consulting services As well as robotics distributors with brand AutomationAnyware Show less

    • Yesslife.id

      Aug 2020 - now
      Director Of Information Technology

      Manage security systemManage VOIP & Video SystemDevelopment System Apps Android and AppleDevelopment System Operational Office

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Iqnal SSW
      Operation & IT Director Operation & IT CIMBNIAGA May 2019 IT CX Warrior