Obiageli Okpaluba

Experience

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  Unique Bakery and Confectioneries

  Apr 2017 - Oct 2017

  Internship Trainee

  Trained in all the practical stages involved in the production of a confectionery food product ranging from the mixing stage to the packaging stage.Developed and maintained that necessary hygienic measures are followed.Managed the packaging team and ensured my team mates carried out their roles appropriately.

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  Abakaliki Local Government Council

  Mar 2019 - Mar 2020

  Office Assistant

  Developed and maintained an effective mail management system. Developed and maintained the manual filing system.Ensured that non topical files are archived appropriately. Ensured accurate file-lists are kept current at all times. Attended to guests and visitors in the most appropriate ways possible. Ensured appropriate arrangement and cleanliness of the Secretary's office.

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  Giovanni Marbles and Granites

  Mar 2021 - Jul 2021

  Customer Service / Sales Representative

  Advertised company's products on all my personal social media platforms by putting up at least three posts on a daily basis.Recorded contact details of strong customer leads in order to keep in contact with them.Increased and recorded sales of goods, issue receipts and invoices to customers after sales.Took stock of materials and pass across efficient information to appropriate administration ahead of time.Made at least five (5) posts about the company’s products on my social media platforms daily.Ran errands for my bosses.Attended to customers’ enquiries and concerns.Attended to the boss’s visitors.Directed customers and strong leads to the main product channel for purchase.Compiled prospects contact details for easy follow-up.Ensured the business premise was spick and span at all times.Carried out other administrative tasks. Show less

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  Advans Nigeria

  Jun 2022 - Jan 2023

  Relationship Officer

  Generated over 200 cold and warm leads.Followed up on the generated leads (called at least 20 leads) on a daily basis.Acted as a customer service officer in some cases.Increased the banks' clientele base by over 30 business men and women.Managed over 30 client accounts and portfolio.Assisted the clients from the commencement of loan processing to assessing the bank's business loans.Appraised businesses to ascertain their financial strength in paying back by critically analyzing them on Excel sheets.Monitored over 30 clients closely.Ensured on-time repayment of the clients' business loans.Engaged in physical visits to prospective borrowers' business premises to assess financial records, inventory, and turnover, ensuring a comprehensive understanding of their business operations.Verified residential and business addresses by physically visiting locations, ensuring accuracy and reliability of provided information.Conducted in-person visits with various parties, including loan guarantors and employee references, to confirm their awareness of obligations and ensure ease of contact when needed. Show less

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  Digital Witch Support Community

  Jan 2023 - Dec 2023

  Customer Service Representative/ Virtual Assistant

  Worked independently and flexibly within unit, or in other units as needed, to help meet client needs.Managed calendar appointments, calls and emails.Booked travel arrangements and rental itineraries within or outside the country.Makes basic data entry and keeps records of documents.Prepared comprehensive reports.Performed other administrative tasks.Ensured optimum customer service and satisfaction.Ensured confidentiality and discretion.Worked with other teammates on knowledge sharing and the division of duties within the unit.Worked tirelessly to meet set deadlines and key performance indicators (KPIs).Responded promptly to client inquiries on phone, live chat, email or social media platforms.Knew everything about the company’s products and services for accurate response.Provided feedback on the efficiency of the clients’ service process and usage.Maintained a positive, empathetic and professional attitude towards clients at all times.Kept records of customer interactions, process customer accounts and file documents.Followed communication procedures, guidelines and policies. Show less

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  Moniepoint Group

  Dec 2023 - now

  Field Verification Officer

  Executes verification tasks meticulously, adhering to standard operating procedures and meeting specified timelines to maintain the integrity of the verification process.Verifies residential addresses by physically visiting locations, ensuring accuracy and reliability of provided information.Conducts in-person visits with various parties, including loan guarantors and employee references, to confirm their awareness of obligations and ensure ease of contact when needed. Prepares detailed and accurate reports summarizing daily verification activities, providing valuable insights to support decision-making processes.Demonstrates flexibility by undertaking additional duties as assigned by supervisors, contributing to the overall efficiency and effectiveness of the verification process. Show less