Chesia Mathew

Experience

• 

  Texas Tech University

  Aug 2021 - May 2022

  Information Services Coordinator

  As the Information Services Coordinator at Texas Tech University, I was dedicated to serving as a valuable resource for our campus community. In this role, I thrived as a building host at the TTU Student Union Building, welcoming and assisting individuals with a friendly and professional demeanor.-Customer Service Excellence: Ensured that customer service was conducted with courtesy and professionalism, committed to providing accurate information promptly at the information booth and over the phone.-Navigational Expertise: Demonstrated proficiency in giving directions on and off campus, assisting individuals in finding locations and events, leveraging a strong knowledge of the campus layout.-Communication Skills: Exhibited strong communication skills, liaising with Building Managers regarding events, building maintenance, and emergency situations, contributing to the smooth operation of the Campus Center. Show less

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  Pearson Professional Programs

  Jul 2022 - now

  Test Administrator

  As a dedicated Test Administrator at Pearson Professional Center, I play a vital role as the global leader in computer-based testing. I contribute to the success of IT, academic, government, and professional testing programs worldwide.In my role, I ensure the secure delivery of exams and provide superior customer service in a welcoming environment. My responsibilities include complying with testing procedures, strictly adhering to company policies, and using careful judgment throughout the process. I excel at checking in testing candidates, verifying identifications, and explaining the exam process with utmost professionalism.As a proctor, I maintain a vigilant presence, ensuring a fair and secure testing environment for all candidates. In addition, I handle technical issues efficiently by collaborating with internal departments to troubleshoot and resolve challenges. Show less