Jessie She

Experience

• 

  American Express International Inc

  Feb 2001 - Jun 2004

  Remittance Clerk

  Processing of Recurring Billing June 2004 - June 2005• Upon receive applications forms check that everything’s is correctly fill in• Ensure all Card Members details were accurate and up-to-date • Communicated and directed Merchant• Handle confirmation documentation to Card members • Answered and addressed customer and staff calls and queries • Solve merchant and card member’s enquiries • Problem solve rejected forms from Merchant’s • Update application forms ensuring 100% accuracy • Train new staffRemittance Clerk (Operation Dept) February 2001 – June 2004 • Process inward remittance, cheque and transactions• Ensure inward payments via multiple payment submissions are processed within SLA • Handling of important documentation to Foreign Countries• KPI to ensure risk mitigation • Provided responsive and effective service when servicing internal and external users• Support credit officers • Customer liaison • Problem solvingAttainment:Certificate of Appreciation 2003 Show less

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  Carlson Wagonlit Travel

  Jul 2005 - Nov 2007

  Travel Consultant

  • Managed reservation for traveler• Made hotel reservation for traveler• Quote fare• Processed of Visa• Planned their itinerary• Issued of ticketing• Managed daily emails• Answered of phone calls• Monitored the ticketing deadline• Sorting of invoices• Managed walk in customer

• 

  American Express Business Travel

  Dec 2007 - Apr 2011

  Travel Consultant

  • Manage flight and Hotel reservations for traveler• Arrange return ground transfer from Airport • Issue of air-ticket • Assist with visa applications• Planning of itinerary• Problem & solution solving • Work to extreme deadlines • Handle direct walk-in customers • Training and development of new staff Attainment:Best Team Award Quarter 1Top performance 2008 (Go 4 growth)Top performance 2010

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  Grass Roots Asia Pacific

  Apr 2011 - Sept 2014

  Senior Sourcing Specialist

  Senior Sourcing Specialist – Strategic Meetings Management April 2011 – September 2014 • Resolving operational and Supplier issue resolution as per the escalation process• Operational understanding of all Accounts• Operational understanding of internal / external CRM tools • Co-ordinate familiarisation trips and presentations for the team• Assisting the team with venue suggestions when appropriate and with enquiries during busy periods• Develop and implement individual training plans• Continuous involvement in the review of systems and procedures, making recommendations for improvements • Responsible for managing, supporting, and servicing the needs of accounts• Identify areas of growth and opportunities for wider service delivery• Organise and attend client specific activities / events / fam trips when appropriate• Identify opportunities, drive and support clients in cost savings• Ensure that clients Service Level Agreements are met• Meet the clients Key Performance Indicators and ensuring these are measured effectively• Understanding (at a practical level) event operations • Understanding and adhering to the latest company procedures and policies • Ensure that duties are carried out in the most professional manner • Communicating to the appropriate person within the company any issues that need resolution • To think of the customer first but not to the detriment of the employer • Ensure that the right venue at the right price is always proposed to the client Show less

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  American Express Global Business Travel

  Nov 2014 - Jan 2015

  Client Servicing Manager
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  CWT Meetings & Events

  Jan 2015 - now

  • Senior Sourcing Specialist

    Apr 2022 - now

  • Sourcing Specialist

    Jan 2015 - now