Mariana Yakimova

Experience

• 

  Dough Roller Restaurant

  May 2010 - Oct 2010

  Counter

  I was making carry out orders operating as a cashier

• 

  Dough Roller Restaurant

  May 2011 - Sept 2011

  Server

  I was dealing with customer service

• 

  Dough Roller Restaurant

  May 2012 - Sept 2012

  Server

  I was dealing with customer service

• 

  BRITANICA

  Sept 2013 - Sept 2015

  Teacher

  I was working with kids and adults. I was working with a smart board and smart notebook.I was preparing lessons along with training materials and assessments.I was arranging meeting with parents.

• 

  B. M. Investment Ltd

  Sept 2015 - Mar 2016

  Sales Representative

  I was working with people from all over the world by getting them to make an investment over the Capital markets. Most importantly I was showing them a way of making profits by trading with different instruments like currencies, commodities, shares, indexes or futures.

• 

  C3i Europe

  Mar 2016 - Jul 2019

  I am responsible for:* Training New Hires* Prepare New Hires training materials* Providing or requesting different types of access to New Hires.* Distributing Daily Tasks to Level 1 and 2 analysts* Communication with Management and Clients* Communication with End Users I was mainly responsible for assisting Level 1 analysts and further distributing escalations to the respective parties along with being a front end technical support through calls, emails and chat. Front end technical assistance through calls, emails and chat.

  • Help Desk Analyst Level 3 - Team Lead

    Sept 2017 - Jul 2019

  • Help Desk Analyst Level 2

    Dec 2016 - Aug 2017

  • Help Desl Analyst Level 1

    Mar 2016 - Nov 2016
• 

  HCLTech

  Jul 2019 - now

  Supervisor