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Kanika Dhingra

Kanika Dhingra

Lead Dispute Analyst

Followers of Kanika Dhingra985 followers
location of Kanika DhingraDelhi, India

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  • Timeline

  • About me

    Process & Compliance Manager in Risk Mitigation Unit

  • Education

    • Nav Bharti Sr sec School

      -
      High School Business/Commerce, General

    • Hansraj College, Delhi University

      2007 - 2010
      Bachelor’s Degree Business/Commerce, General

    • NIIT

      2007 - 2010
      GNIIT Computer Software Engineering

    • Institute of Management Technology, Ghaziabad

      2010 - 2015
      Master’s Degree Finance and Financial Management Services

  • Experience

    • American Express

      Nov 2011 - Jan 2016
      Lead Dispute Analyst

      A management professional with 4 years of experience gained in the field of Credit Cards operation, process improvement, MIS reporting, Client relationship management, Customer Services & Data assessment. Currently leading business strategy for customer servicing of dispute and fraud between card members and merchants across international markets and across businesses.

    • HDFC Bank

      May 2018 - now
      Senior Manager

  • Licenses & Certifications

    • SCJP (Sun Certified Java Professional)

      Sun Microsystems
      Dec 2009

  • Honors & Awards

    • Awarded to Kanika Dhingra
      CFN-HEROS American Express Sep 2015 For achieving highest productivity for Q2, 2015 across Business Line
    • Awarded to Kanika Dhingra
      Book of Records American Express Feb 2015
    • Awarded to Kanika Dhingra
      Relationship Care Rockstar American Express Sep 2014
    • Awarded to Kanika Dhingra
      Performance Award American Express Aug 2014
    • Awarded to Kanika Dhingra
      Miss Apprentice IBM Dec 2010
    • Awarded to Kanika Dhingra
      Best Writer National Hindi Academy Dec 2004