Andras Racsko

Experience

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  Extreme Events

  Sept 2007 - Dec 2010

  Staff / Supervisor

  • Preparation of events (customer management, organization of required services); post-processing of events, such as the evaluation and settlement etc.

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  CLUBOFFICE - Berlin

  Jan 2011 - Jan 2012

  Service Operation Manager

  • Responsible for the service-operations center and customer relationship management, leading the service team with 4 employees: management and supply of over 200 offices; execution of conferences and events• Accounting and performance management, coordination of sales and accounting processes• Execution of functional marketing, such as planning BTL campaigns, Researching, management of online advertising and in-house graphic tasks- Results: 70% reduction in financial receivables, 170% increase in customer satisfaction Show less

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  Sziget Cultural Management Ltd.

  Jan 2011 - Aug 2011

  Marketing Coordinator

  • Accounting and coordination of contract processes with sponsors, implementation of the contracts, control of the sponsors activities during the events• Co-Head of Marketing Communications at Buda Gourmet - Gastronomy Festival and support of other festivals communication• Assistance to the festival directors- Results: highest sponsor-income through involvement of new long-term strategic partners (Master Card, Vodafone)

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  IT Services Hungary Kft.

  Jul 2012 - Jun 2018

  • In action at T-Systems Switzerland (Member of T-Systems International), service delivery for Swiss costumers • Responsible for the operation and collaboration improvement of 7 teams in 3 countries (CH, SK, HU), main focus on server-operation and OS support 2nd and 3rd level (Windows and Linux); backup/storage-operation and also responsible for the co-operation with other teams (DB, APPL, MON, etc.).• Supporting the customer, managing delivery orders (SDE) and handling extra customer requests• Active participation in process, change and order management and it’s improvement as well• Collaborating with Service Chain OPMs, SDMs and Head of SDUs Show less • Technical coordination and control of a group of 20 1st level IT agents, 3 Incident and 1 Quality Manager • Professional development and motivation on individual and on group level• Process and effort optimization, establishing and adapting new procedures• Process documentation and knowledge database maintenance• Active participation in Continuous Improvement Process, direct contact / reporting to SDM, Global OPM and project management- Results: Successful coordination of different projects (KONE Support Taskforce at Global Delivery Unit - T-Systems Iberia; HP Service Manager 9 GUI redesign, recruitment process, etc).Low fluctuation, Special Team Award (2013), T-Olympics: 2 times Silver Award (2014) Show less • Operational support of IT systems at the Deutsche Telekom AG (in German and English languages)• Focus on User Support Activities: OS installation and configuration, network configuration of client devices locally and centrally in NOAH (Network Operation and Administration Helper); User Account Support: WIW, MyCard, Certification administration and recording / identifying key failures and problem cases; complaint management (ARS BM)• Coaching as a Subject Matter Expert- Results: promoted within one year to Team Coordinator, responsible for customer spec. trainings Show less

  • Transition - Transformation and Service Manager / Telekom IT - Workplace Services

    Mar 2017 - Jun 2018

  • Operation Manager for Open Systems Services / Computing Services & Solutions (T-Systems CH/EMEA)

    Mar 2015 - Mar 2017

  • Team Coordinator & Professional Coordinator - CSD OS Operational Service /Desktop Services Solutions

    Jun 2013 - Feb 2015

  • Service Desk Agent - 1. Level Support

    Jul 2012 - Jun 2013
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  Raiffeisen Informatik

  Jun 2018 - Jan 2021

  Customer Service Manager
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  Diebold Nixdorf

  Feb 2021 - May 2023

  Enterprise Delivery Manager
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  Raiffeisen Informatik GmbH & Co KG

  May 2023 - now

  Customer Success Manager