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Ravi Rai

Senior Associate I.T. Service Managment

1000 followers

Delhi, India

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Timeline
About me
Lead Consultant - IT Infrastructure Services
Education
- Rani Durgavati Vishwavidyalaya
  2009 - 2011
  M.COM International Marketing
  I have pursued Masters in Commerce (International Marketing) from Rani Durgavati University Jabalpur
- St. aloysius College, Jabalpur
  2006 - 2009
  Bachelor of Commerce (B.Com.) Business Economics
Experience
- Convergys
  Feb 2014 - Jan 2019
  Senior Associate I.T. Service Managment
  Service Desk, Request Fulfillment, Mobile Device Management (MDM), SD BIN Management, Shift Lead/Incharge, SME/Trainer for IT Service Desk, Quality & ITSM Reporting
- ITC Infotech
  Feb 2019 - now
  Working on multiple Client Projects like ServiceNow Data Quality/Metadata Management, CMDB, Technology Data Programme, ServiceNow Enhancements, ServiceNow ALM (Asset LifeCycle Management), and managing team of Infrastructure Engineers deployed at Client site in various teams (IT Service Desk, Desktop Support, SCCM, ITAM, Citrix, ENS, Procurement and Collaboration). Worked in Service Management projects: Remote Working, SD Globalization, Tickets Auto-routing, ServiceNow Chat Bot Testing & Production release and setting up chat process for IT Service Desk. Supported Chat Channel as Pilot candidate etc
  - Lead Technical Consultant
    Jul 2021 - now
  - Consultant
    Feb 2019 - Jun 2021
Licenses & Certifications
- Generative AI Foundations
  Fidelity International
- ITIL v4
  AXELOS Global Best Practice
  Mar 2020
- Diploma in Computer Programming and Application (D.C.P.A) from AISECT
  All India Society For Electronics & Computer Technology
  Jul 2004
- Micro-certification in ServiceNow
  ServiceNow