Shillelagh Du Bay

Experience

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  Orange Leaf Frozen Yogurt

  Apr 2013 - Mar 2015

  Store Manager

  • Completed store operational requirements by scheduling through When I Work and coached employees throughout tasks completed in the store.• Ensured availability of merchandise and services by approving contracts and maintaining inventories.• Protected employees and customers by providing a safe and clean store environment.• Prepared and executed marketing promotions for the store and maintained social media accounts.• Processed payroll for employees through ADP.• Increased sales through targeted marketing campaigns through Facebook Ads and ValPak promotions. Show less

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  Innovative Research of America

  Jan 2016 - Aug 2018

  Customer Service Representative

  • Kept records of customer interactions, processed customer accounts, and filed documents.• Processed payments and answered merchandise questions.• Created and maintained a record of daily reports to send to management.• Processed shipment of merchandise via FedEx for both domestic and international sales.• Processed orders via phone, email, online ordering, and fax to ship to established institutions• Followed up on past due invoices to settle customer accounts.• Answered phones and directed calls to appropriate personnel. Show less

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  Starbucks

  Jan 2017 - Mar 2020

  Shift Supervisor

  • Assisted store manager by running day-to-day store operations. • Delegated tasks to partners during shift while supervising work duties and customer interactions. • Handled customer complaints by ensuring that the moment is made right. • Trained new employees and followed up with current employees to ensure company standards were met. • Followed and directed others in the standards for product merchandising, line display, stocking, storing of products, and distribution of marketing materials. • Responsible for cash handling, safe verification, and daily deposits. • Responsible for daily operations including placing supply orders and pulling and maintaining accurate food and supply inventory. Show less

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  ZipKord Solutions

  Jan 2021 - Apr 2022

  Sales And Marketing Assistant

  • Managed day-to-day sales, customer service, and account needs for new and existing businesses. • Maintained CRM/ERP systems with up-to-date information.• Supported sales team by entering purchase orders and information for corporate accountsand communicated updates to customers. • Managed marketing materials process – working with external designers to create sales sheets, packaging designs, and other materials. • Assisted the marketing team in creating social media content, product photos, Mailchimp email campaigns, building and maintaining a Shopify website, etc. Show less

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  American BioProcessing

  Nov 2021 - Apr 2022

  Office & Operations Coordinator

  • Manage daily operations, project management, and administrative tasks to contribute to operational success and efficiency.• Managed the marketing materials process - created marking materials as needed and in accordance with the company's social media plan.• Managed research projects including scientific, academic research, and financial research. • Created and managed the company's website via SquareSpace. • Tracked the company's monthly expenses and submitted expense reports. • Assisted with coordinating special projects for company and employee development. Show less

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  Alignment Consulting LLC

  Nov 2021 - Apr 2022

  Office & Operations Coordinator

  • Manage daily operations, project management, and administrative tasks. • Manage the marketing materials process – creating marketing materials for the business and its clientele.• Create simple marketing designs using Canva, Illustrator, or Photoshop. • Developed and managed the company website and client websites as needed (via plug-and-play hosting sites such as Squarespace, Shopify, etc). • Assisted in the development, implementation, and execution of special projects, training, and other initiatives.• In charge of writing blogs for clients to be featured on their website as needed. • Assisted with both environmental, clinical, and grant funding research to support client needs.• Oversaw financial reporting, ensuring accurate financial management to support strategic planning efforts. Show less