Mounia Collins

Experience

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  UNIVERSITY OF TECHNICAL TEACHING SCHOOL

  Sept 1988 - Jun 1999

  ELECTRONIC AND COMPUTER DEVICE MANAGEMENT CONTROLLER

  • Designed and developed an Access database, used in billing students.• Developed a document in MS Excel, with queries and formulas to process and register the student’s final examination notes. • Expertly taught computer subjects and skills, including DOS, Windows 95/98, Microsoft Office Suite 97 (Word, Excel, PowerPoint), Pascal Programming, WordPerfect, MS Works, Database III, IV, and Lotus 123• Proficiently operated, maintained, and repaired various electronic machines, including oscilloscopes, generators, alimentations, amplifiers, optic lasers, computers, millimeters, and stroboscopes; set up general integrated circuit boards, such as numerical time counters, fixed and variable alimentations, voltage, adding and subtractive meters, and transistors testers. • Directed student’s computer projects employing computer skills and expertise. Show less

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  FRENCH TECHNICAL SCHOOL

  Sept 1992 - Jun 1999

  DATA PROCESSING INSTRUCTOR

  • Designed and developed an Access database, used in billing students.• Developed a document in MS Excel, with queries and formulas to process and register the student’s final examination notes. • Expertly taught computer subjects and skills, including DOS, Windows 95/98, Microsoft Office Suite 97 (Word, Excel, PowerPoint), Pascal Programming, WordPerfect, MS Works, Database III, IV, and Lotus 123• Proficiently operated, maintained, and repaired various electronic machines, including oscilloscopes, generators, alimentations, amplifiers, optic lasers, computers, millimeters, and stroboscopes; set up general integrated circuit boards, such as numerical time counters, fixed and variable alimentations, voltage, adding and subtractive meters, and transistors testers. • Directed student’s computer projects employing computer skills and expertise. Show less

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  RESIDENCE SCHOOL

  Sept 1997 - Jun 1999

  DATA PROCESSING INSTRUCTOR
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  Montessori School

  Mar 2001 - Feb 2002

  Teacher

  Teaching kids how to operate computers and creating database using Microsoft Access for administrative purposes.

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  Capitol City Leasing LLC

  May 2002 - Jul 2007

  Office Manager

  Supervised performance of 10 employees while overseeing entire office functions such as processed and managed accounts payable and receivable as well as all expenses accounts.Played an integral role in coordinating activities such as preparing general ledger, administering inventory and report, posting journal entry, and administering payroll biweekly for employees, as well as paying quarterly taxes.Acquired and gained new business through creation and implementation of effective advertising campaign. Studied and analyzed trends in sales, financial, and general business conditions by developing and preparing forecasts which increase the yearly sales 50%. Show less

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  GE Healthcare

  Aug 2007 - Sept 2009

  EXECUTIVE ASSISTANT

  Coordinated and facilitated activities of 100 employees and 40 contractors in Quality, while providing administration support to Regulatory and Quality Executive Leadership teams.Earned Leadership Award for getting it Right and ensuring compliance to consent decree by supporting remediation effort for FDA team. Earned Leadership Award in Inclusiveness for preparing and facilitating remediation in timely and effective way focusing on specific needs, critical success factors and follow up measures, before and during the remediation.Supported teams by training and fixing issues related to tools, systems, input department invoices and helped manage budget inquires by working closely wth the financial support manager. Generated, reviews and files reports and analyzed monthly financial report. Show less

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  American Express

  Oct 2012 - Sept 2022

  Blue Box Value Champion: Led Jackson Hewitt, Tax Act, and Tax Slayer project successfully by managing the tax preparer and tax payer to be able enroll 399K approved tax payer 1,03 Billion value load and 52% increase a year later by providing the improvement list, 25% of which has been implemented. Engaged cross functional team to resolved inventory issues between Express Pass (Point of Sales) and Mainframe driving enable partner and Amex to reconcile and recover $67K.Saved $26M Traveler Cheques sales by built and leveraged relationships with 364 partners and developing and launching automated settlement process for 364 locations, updating partner manuals (96 to 41 pages), set up 380 Secure Files Transfer (SFT).Increased customer satisfaction by 30% by helped update the Traveler Cheques Landing Page design for multiple markets by using One CMS, International Market HUB (IMH) for compliance approval, and provided French translation support for Traveler Cheques Locator. Build relationships with external and internal business partners by delivered training/ consulting for automation and sales remittance solutions.Migrated Tableau process of Traveler Cheques & Prepaid Servicing (TCPS) dashboards to Front Line Operation Servicing (FLOS) and Global Automation & Deployment (GAD) team which eliminated 3rd party contractor, reducing risk by documenting SOP and establishing back expertise and leverage application broader within TCPS.Improved and enhanced Salesforce platform instance, gathered requirements and feedback and designed best practice solutions.Facilitated and remediated 6 customers that didn’t receive their direct deposit because due to locked accounts. A cap and ORE has been open and after a deep dive, the direct deposits never were sent back to the senders. Prevented loss of $2.8 million due to ATM Withdraw issue by acting in fast past to resolve it. Show less Provided exceptional support to Prepaid customers and business partners, lead the team in quality and details-oriented documentation of support cases and procedures. Took ownership of complex problems and drove them to permanent resolution. Also lead large projects and created accompanying procedural and training documentation. Analyzed phases of projects to ensure that business needs and requirement were captured effectively, assisted with audit support, and finalized recommendations on system improvements for product owners/technology.Developed winning strategy and named Excellent Award Winner: The top 2% of Outstanding Service to Re-established National Gift Card seller’s trust by resolving their complaints from 80% to 0% and was able to become the client manager‘s backup for the seller. Their sales increased from $13.9 MM in 2014 to $20.9 MM in 2017. Archived $140K cost reduction in operation cost as a result of requesting an improvement for password reset for Serve product to allow customer to reset password online without using emailsDelivered Protax project for the tax preparer and payer to be able to successfully enroll with 4K tax firms, 9K approved tax payer, and $22MM value load in tax season. Show less

  • Global Automation and Deployment Manager

    Jun 2015 - Sept 2022

  • Business System Analyst

    Oct 2012 - Jun 2015
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  HID Global - Formally Lumidigm

  Oct 2022 - now

  BUSINESS PRICING SYSTEM ANALYST IV

  Coached the team to work more effectively: provided a clear vision of the product, and facilitated communication and information exchange between external groups and the project team. Provided technical expertise and direction, and resolved high priority project issues for Pricing Analysts as needed, to keep projects moving forward. Developed new metrics to identify trends, tracking and monitoring of pricing performance. Worked closely with Sales, Operations, Demand Planning and Strategy to provide insights and discover opportunities within various customer and business segments. • Improved Business Segment’s access to training documents by creating a Training External Document Dashboard in SharePoint which increased productivity and saved time searching for documents in multiples folders. Show less