Marcin Misiek

Experience

• 

  Musée du Louvre

  Aug 2006 - Sept 2006

  Surveillance Agent

  protection, supervision and care of works of art, information and assistance to tourists

• 

  CYCLAD

  Jul 2010 - Mar 2012

  Monitoring Shift Leader for Steria Polandresponsibilities: Organizing and supervising the work of consultants; Reporting to theCoordinator of the project; Training of new employees; Monitoring and Management Windows / Linux / AS400; organization, piloting, managing problems on servers, supporting networks and computer systems for the French-speaking and English-speaking customers IT Consultant - for Steria Polandresponsibilities: managing problems on servers, supporting networks and computer systems for the French-speaking and English-speaking customers

  • Monitoring Shift Leader

    Jun 2011 - Mar 2012

  • IT Consultant

    Jul 2010 - May 2011
• 

  SMI Sp. z o.o – part of DSI plastics group

  Apr 2012 - Jun 2012

  IT support specialist

  ERP Specialist - Luxorresponsibilities: implementation and supervision of the ERP system, implementation and supervision of EDI data exchange system, IT support for other employees, implementation of data backup policy, French translation during business and technical meetings, activities carried out both in Polish and in the French headquarters.

• 

  Sopra Steria

  Jul 2012 - now

  Director of Infrastructure, Cloud & Security OperationsResponsible for:• Member of Strategic Committee of Sopra Steria Poland• Meeting budget goals for the Global Delivery Center• Responsible for all IM operations provided by the Global Delivery Center (~1000 employees)• Building relationships and leading onshore to nearshore and nearshore to offshore transformation between centers located in Poland, France and India• Developing service portfolio and building service offering including pre-sales activities• Support the review of the opportunity scope, qualification, cost build up/dimensioning and risk assessment• Defining and building infrastructure management support & maintenance (delivery models), tooling solutions, in response to RFI’s & RFP’s comprising of multiple technologies in managed services space• Coordinate with organization’s sales, Operations, Account Directors to ensure all of business unit goals are addressed in our proposals• Contract renewal negotiations, preparation of due diligence, defense phases Show less Member of Infrastructure Management Core Team. Responsibilities:Propose innovative solutionsActive participation in RFI, RFP phases (strategy, solution build, presentation in front of the customer)Invoicing’s verification & validationGlobal P&L result’s review and analysisSPOC for operational escalationsGlobal analysis of quality / ideas of improvementResponsible for Group Solution Support teams and strategy (ITOM team, ITSM-SMAX team, Automation RPA team, Cloud Team). Support for Managers: operational / individual development / mentoring Show less Infrastracture manager - Level 2 and 3 teams: with Unix, DBA and Storage engineers.responsibilities:- Transitition of two projects from France to Poland- Representation of company in front of the client- Financial aspects of operations- Recruitment of new employees- Co-ordination of the work allocation in the team- Motivation of the team to achieve SLA and KPI targets- Implementation of corporate policies in the team- Co-ordination of communication with other administrative groups- Co-operation with internal and external auditors - Main technologies: Solaris, RedHat, HP-UX, AIX, EMC, HP XP7, Oracla DBA, NetApp, Networker. Show less

  • Operations Director

    Jan 2025 - now

  • Deputy Operations Director

    Jan 2024 - Dec 2024

  • Senior Operations Manager - Infrastructure & Security Services

    Jul 2021 - Dec 2023

  • Senior Service Manager

    Jan 2019 - Jul 2021

  • Head of Vertical Operations Telco and Media

    Apr 2018 - Jul 2021

  • Head of Vertical Operations Shared Infrastracture

    Jul 2020 - Jan 2021

  • Operation Manager

    Dec 2016 - Mar 2018

  • Service Manager

    Jan 2016 - Nov 2016

  • Junior Service Manager

    Dec 2013 - Dec 2015

  • Junior Infrastructure Analyst (unix)

    Aug 2013 - Nov 2013

  • Deputy Team Leader

    Oct 2012 - Jul 2013

  • Senior IT Consultant

    Jul 2012 - Sept 2012