Arun Kumar

Experience

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  ...and company

  Oct 2007 - May 2008

  Research Analyst

  •Served the Business Intelligence and Analytics team as a research analyst.•Converted insurance product descriptions into a simple, clear, and concise language without losing technical accuracy.•Provided research support to the central team by developing country profiles and healthcare alerts intended for travelers (insurance customers.)

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  Sagacious Infosystems

  Nov 2008 - Aug 2012

  Team Leader - Content Writer

  Team Lead •Delegated work, monitored performance, mentored new joiners, appraised team members, prepared training manuals, and developed content guidelines.•Collaborated closely with the graphics, content, and SEO team in completing content projects effectively.•Responsible for meeting KPIs/SLAs on a consistent basis.•Handled client communication by understanding their requirements, setting expectations, delivering timely project updates, and providing support.Senior Content writer •Experience in writing and editing content for corporate websites, blogs, sales collaterals, and internal communication portals. •Experience in writing articles, captions, headlines, and brief summaries. •Experience in serving as a backup reviewer for proofreading; verifying facts and information; and checking consistency for tone and readability factors.•Responsible for maintaining internal repository containing reference content, visual graphs, and SEO best practices. Show less

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  Tata Consultancy Services

  Aug 2012 - Nov 2016

  Senior Proposal Editor

  Serve as a proposal editor for one of the Big Four for proposal operations based in the US, Canadian, and Australian markets. Primarily responsible for preparing RFP responses covering Audit, Tax, and Advisory services for various industrial sectors.Creating shell documents and editing custom templates (Word, PPT, and Excel) as per the client instructions, adhering to branding and formatting practices.Analyzing the RFP scope and preparing responses by sourcing information from content library and client inputs. Typical responses included cover letter, executive summary, firm capabilities, and methodology and approach.Collaborating with SMEs, onshore proposal managers, and writers to develop RFP responses.Provide content search assistance to support sales team in completing proposals.Building and editing biographies of engagement team members (supporting staff, consulting specialists, partners etc.)Maintaining knowledge repository of reusable proposal materials, biographies, and templates based on LoS, sectors, industries, and services offered.Experience working with tools like: Client communication platforms: Lotus Notes Database and Workfront Collaboration tool: MS Office, MS SharePoint, JIVE and Google Docs Content library: Proposal Innovation Tool (Pit Stop), Firms' FAQ site, SOQ's, Proposal Hub, Spark, industry tool kit and LoS tool kit.Internal: Proactive Proposal SpecialistSupporting internal sales and business services team in identifying new business opportunities from the existing accountsBuild reports and provide key findings to support sales team in solution development. Show less

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  Capgemini

  Nov 2016 - now

  • Presales Specialist

    Nov 2016 - now

  • Content Specialist

    Nov 2016 - now