Shantanu Chakraborty

Experience

• 

  GE Capital International Services

  Jun 2002 - Apr 2004

  Collections Manager

  Manager - Credit Card Telecollections for GE Money Americas and ANZ. Also deputed with GE Capital Korea in an advisory capacity for improving Collections effectiveness and performance margins

• 

  GENPACT

  May 2004 - Jun 2008

  As a certified Black Belt and in-process Master Black Belt, was responsible for driving Process improvement projects for Genpact's external customers using Six Sigma, Lean and other methodologies. Have led Key account Projects across countries As a certified Black Belt and in Practice MBB, was responsible for driving Key Business Transformation and Process improvement projects using Six Sigma, Lean and CAP Tools. Have led projects with various Key accounts in US, UK and India

  • Assistant Vice President-Reengineering

    May 2007 - Jun 2008

  • Lean Six Sigma Master Black Belt

    May 2004 - Apr 2007
• 

  GE Capital

  Jul 2008 - Mar 2015

  Currently leading 2 functions for the SBI Card business (JV of SBI and GE Capital). As Chief Fraud Control Officer, responsible for the wing to wing Prevention, Detection and Investigation of External and Internal frauds in the portfolio. Responsibilities include managing teams and agencies across the country, liaising with Regulators and Law enforcement and managing the Processes and Automation for Fraud Risk Management. As Vice President Consumer Insights, currently leading the Learning & Development function for Collections, Customer Services and Operations for the country. Also responsible for the Process Monitoring and Improvements of these functions Show less

  • Vice President Fraud Control and Customer Insights (Training & Monitoring)

    Mar 2013 - Mar 2015

  • Vice President Collections

    Jul 2008 - Mar 2013
• 

  Amazon

  Apr 2015 - now

  Enabling Amazon India Stores' People eXperience and Technology Passionately driving compelling prices for our customers

  • Director (HR) People eXperience and Technology

    Jul 2023 - now

  • Director , Pricing

    Mar 2020 - Jul 2023

  • Senior Manager , Pricing

    Apr 2015 - Mar 2020
• 

  Amazon

  -

  Director (HR) People eXperience and Technology