Kapil Vidhani

Experience

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  Education Startup

  May 2003 - May 2007

  implementation of IT based student and employee management system, national franchise support system & website upgradation project, streamlining and standardization of business processes which helped in expanding and multiplication of branches & franchises. as a team leader handled a fiver member team to launch & develop framework and correlation for three new products BMS, ICET, TAN CET, Entrance test at national leveldevelopment of quality enhancement process for curve material development.Research and development of course material for quantitative techniques & data interpretation, & mathematical aptitude.designers lecture series & new techniques for fast mathematical calculations based on Vedic mathematics.

  • IT Project Lead

    Jun 2005 - May 2007

  • Team Lead / Research Executive

    May 2003 - May 2005
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  Intel

  Apr 2008 - May 2013

  Global IT Product Manager

  -Managing Business operation - Intel IT India, -Business analysis for Loyalty management program, SAP CRM practices, -Managing suit of Products for Intel Resellers Loyalty management program and Data analytics for Channel Sales.Domain: Customer Relationship Management (CRM), Channel Sales & loyalty ManagementProduct Manager for Integrated Marketing Management (IMM) suite of applications that includes channel loyalty management program, customer profile management, marketing operations, campaign management, digital marketing/messaging and analytics, Enterprise Issue Management, Enterprise Identity & access management solutionsKey achievemments;- Role modeled the Worldwide Stakeholder forum by creating a consistent, Transparent and customer oriented communication model- Successfully completing SOA (front end channel partner tool) redesign project which changed the way of communication & interaction with our customers worldwide in IntelAs Project Manager - Business Operations : Responsibilities / Deliverableso Value / commit decisions.o Stakeholder communication, requirement gathering.o Develop project charter, scope, SIPOC , as–is process maps, metrics.o Data collection, qualitative & quantitative data analysis.o Failure mode and effect analysis (FMEA), root cause analysis, statistical analysis, variance analysis.o Identification of non-value add processes and apply lean concepts.o Hypothesis testing, solution selection and apply six sigma concepts.o Create to-be process maps and implement solutions.o End to end Project Management (Resource, ROI, Cost, Scope, Stakeholder & communication Mgmt.) Show less

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  Ignify

  Jun 2013 - Jan 2014

  Project portfolio Manager & Account Manager, in Japan

  Host company: Asurion Japan (Mobile handset insurance company)Responsibility: Managing Account and Client relationship, End to End project Portfolio Management that includes managing Team, Requirements, Scope, and Schedule, Cost, Budget, SOW (contracts) , SLAs, Delivery & stakeholder’s Expectation.Domain: Supply Chain Management, Warehouse Management, Inventory ManagementExpertise in: Establishing & streamlining the project Intake process, estimation process, budgeting process, annual planning process, SDLC process (Work breakdown structure), scheduling process, capacity and demand planning & resource allocation. Show less

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  TietoEVRY

  Mar 2014 - now

  Leading the SIAM services business practice in Tietoevry. Managing offering development, sales, financials, delivery and people.Leading strategic level SIAM Deliveries towards Nordics based global clientsActing as Strategic Partner to clients for IT strategy and OutsourcingResponsible for managing the entire IT ecosystem of clients on client’s behalf towards all service providers. Leading team of SIAM leads, Senior Delivery Managers, (SIAM Service Managers towards client), ITSM consultants. Show less - built winning team, turnaround customer satisfaction results and high margins with high quality delivery.- motivating and releasing the real potential of the team, turn around performance & business results.- Leading a Team of Continuous Service Managers/ Project Managers / Technical Leads to deliver IT infrastructure services towards customers - operational and financial responsibilities for Infra service towards customers- cooperation with customer to ensure that deliveries are delivered according customer agreements and SLA’s- maintaining and developing service quality- understanding the contracts and their obligations especially SLAs of the service and communicate SLA issues Show less

  • Head of SIAM services

    Nov 2019 - now

  • Head, SIAM Delivery, India

    Oct 2017 - Oct 2019

  • Head, Software Product Development Healthcare solutions India

    Jun 2016 - Oct 2017

  • Manager, Project Services & Managed Service, Manufacturing, Retail & Logistics

    Mar 2014 - Jun 2016