Scott F.

Experience

• 

  Medic 1 Ambulance

  Nov 2004 - Jul 2006

  – Managed all field crew scheduling and resource allocation throughout daily operations of emergency services– Administered complaints/issues between customers and hospital staff to ensure timely resolutions– Served as primary point of contact between operations managers, executives, and field crews – Oversaw recruitment and training of new hires; led continuing education courses and testing of all employees– Provide BLS (Basic Life Support) services to the local community; assigned to the NICU/PICU unit

  • Interim Field Supervisor

    Aug 2005 - Jul 2006

  • Field Training Officer / Emergency Medical Technician

    Nov 2004 - Aug 2005
• 

  Behr Paint Company

  Sept 2006 - Apr 2019

  – Supported 650+ on-site corporate users and 800+ sales personnel with hardware/software troubleshooting– Facilitated IT purchasing operations within annual budgets ranging from $400K - $600K– Managed 6 senior support specialists; oversaw technical migration of corporate office relocation – Communicated and cultivated relationships with staff (interns to C-Level executives) across 15+ departments – Oversaw daily operations of service desk while supervising 14 staff members and allocating all schedules– Led screening, interviews, and hiring of employees; provided analytical coaching and feedback to ensure growth– Assisted with the creation of 5 service contracts (domestic and international) in support of kiosk deployments– Supervised 4 kiosk deployments within 2200+ Home Depot stores; assisted creation of 5 service contracts – Assisted 2000+ Behr employees and Home Depot personnel with computer and software issues– Created knowledgebase documentation through technical writing which streamlined resolution efficiency – Trained 50+ new employees and existing employees on technical services and operations– Troubleshot and ordered parts/services for the Behr Colorsmart kiosk

  • Senior IT Support Specialist

    May 2013 - Apr 2019

  • Service Desk Supervisor

    Nov 2010 - May 2013

  • IT Support Specialist II

    Sept 2006 - Nov 2010
• 

  AC Pro

  May 2019 - now

  • Information Technology Help Desk Manager

    Apr 2023 - now

  • Help Desk Administrator

    May 2019 - Apr 2023