Shwetha Gurudu

Experience

• 

  Capgemini

  Apr 2007 - Feb 2009

  Associate Consultant

  • Installing probe for Netcool/Omnibus Installing Web GUI Components• Development of Rules , automations and writing the Impact policies• Worked on configuring probes and managing gateways, designing filters, configuring the incidents columns in Netcool/Omnibus• Configuration of gateway property files with the Object Server• Creating the log ticket menu in the event list and automating the ticket creation process• Testing and generating sample events in the Desktop Client• Coding various Rules file as required by the client• Testing and building documents as per the quality standards of Capgemini.• Maintaining the quality standards monthly defect tracker of the project• Monitoring the servers of client• Designing Sever monitoring scripts using PHP Show less

• 

  Ericsson

  Nov 2011 - Jan 2015

  Solution Integrator/System Analyst

  Gathering business requirements, Analyzing between internal IT & end customers, implementation of a new environment using virtualized servers and up to date products versions. Work with application & project teams to gather, analyze, communicate, validate the requirements for enhancements to applications internally developed. Using JIRA Board to create use cases, story boarding, task and workflow analysis. Documentation of requirements & functional specifications, Low Level Design, High Level Design and Training PPT. Managed project with cross-functional teams in different location resulting in the successful launch of tools. Development and should be implementation with Netcool products like Omnibus, Webtop, Impact, ITNM-IP, SSM Development and implementation of change requests and Integration of frameworks to the existing Customer Support for production environments and administration of development environment Integration of different EMSes like Ericsson-OSSRC, SO-EM, M2000 Internal Framework testing developed under MSDP platform. Developed Netcool Probe rules files from SNMP MIBs to provide correlation of events (alarming and clearing), established severities and developed Impact policies for customers. Worked with Netcool/Impact Operator View which is used for configuring alarms for correlation. Integration with BMC Remedy Creating users, Groups and Roles in Object Server. Configuration of process agents for Netcool/Omnibus Involved in all types of internal testing like UAT, writing Unit tests, interface integration with new customers and framework testing. Setting up the LAB network operations for the customers. Installation, upgrading and migration of Netcool Web GUI Documentation of requirement specifications, Low Level Design, High Level Design and Training PPT Provided training to the End Users, NOC Admins Followed Agile Methodology for Integrated Framework. Show less