Justine Scheuer

Experience

• 

  Grant Thornton LLP (Canada)

  Mar 1996 - Dec 1999

  Systems Manager & IT Consultant

  Systems Manager for Grant Thornton, Vancouver and Lower Mainland; IT consultant for clients of Grant Thornton providing procurement, installation, and support of Client/Server NT networks.

• 

  Electronic Data Systems

  Jan 2000 - Jan 2007

  Project Manager on the Weyerhaeuser outsourcing contract coordinating all aspects of assigned IT Projects for 7 different Weyerhaeuser Lines of Business ranging from $50K to over $3M in total hardware and FTE expenditures. Problem and Change Manager on the Norske Skog (formerly Fletcher Challenge) Pulp & Paper outsourcing contract, accountable for helping to provide the best possible customer experience by managing the resolution and communication of all medium to high impact IT related problems; Prepared weekly IT Change management reports and facilitated weekly meetings to review, approve and schedule required IT infrastructure changes.

  • IT Project Manager

    Jan 2002 - Jan 2007

  • Business Analyst

    Jan 2000 - Jan 2002
• 

  TELUS Communications

  Jan 2007 - Jan 2018

  Senior Customer Project Manager accountable for the planning and successful delivery of complex customer facing projects for TELUS's large business clients in a multi-faceted, challenging, complex, multi-disciplined environment. Projects focused on TELUS service offerings with emphasis on Integrated data and voice IP-based solutions having typical project values and ongoing revenue of $5-15M over 3 years.Oversaw the implementation of regional, national and international client projects on behalf of TELUS using formal project management methodologies. Show less May 2014-July 2016: Transitioned to the Business Transformation TELUS OPTIK TV PMO where I managed projects that support TELUS' key strategic technology thrust to deliver high-speed broadband access and advanced TV services to homes, businesses, and people on the move.Sept 2010-Apr 2014: Overall accountable for managing budget, scope, resources, schedule and releases of Development & Support IT Program deliverables within the Provide Care PMO in Business Transformation using agile lean IT Release Management practices and principles. Collaborate with both business and technical teams to align release dates for cross-functional interdependencies within the IVR & call routing systems. This was in support of our consumer and small and medium business partners' strategic initiative to make the experience of connecting with TELUS consistently fast, friendly and relevant and to bolster customer loyalty, reduce operating costs, and improve agent engagement.Aug 2007-Aug 2010: Project Manager in the IT Operations PMO, where I managed the delivery of interdependent infrastructure projects such as Unix and Intel based server refresh, Oracle database upgrades, TELUS Virtual Server optimization, and Infrastructure as a Service initiatives. Show less

  • Senior Customer Project Manager

    Jan 2016 - Jan 2018

  • IT Project Manager II

    Jan 2007 - Jan 2016
• 

  Interior Health Authority

  Apr 2019 - Sept 2021

  Information Technology Project Manager

  Project Manager for the TELUS Elements Cloud-Based Call Centre, setup to support patients needing to book Covid-19 tests and vaccinations at Interior Health Clinics. In addition, onboarded all outpatient laboratories servicing the Interior Health Region to the On-Line self-scheduling tool and to the TELUS Call Centre.Project Manager on the Scheduling Systems Support Team, delivering electronic appointment reminders via text or phone to patients of specialty clinics managed and supported by Interior Health professionals. Show less

• 

  VizTech Consulting Services

  Oct 2021 - Feb 2022

  Owner/Operator
• 

  Interior Health Authority

  Mar 2022 - now

  Information Technology Project Manager

  Project Manager, currently assigned to managing Interior Health's Voice Capture System Update Project to enhance quality, lower operating costs, streamline services and improve patient-centered care by transitioning to the provincial unified/transcription solution.Prior assignment was to manage the Capital Finance Project where we developed a suite of Applications in Microsoft Power Platform for Intake, Approval, and Prioritization of capital requests, for submission to the Ministry for annual capital funding requirements. Show less