Dimitrios Stavropoulos

Experience

• 

  Tailwind EMEA, a TDG company

  Nov 2015 - now

  • Led the successful migration of 100% of eligible clients from one platform to another, ensuring business continuity through a well-structured, cross-departmental migration plan. • Designed and implemented a seamless onboarding process, achieving a 91% NPS and 96% CSAT by enhancing the customer transition experience. • Drove cross-functional collaboration strategies, resulting in a 15% YoY increase in upsell win rates. • Onboarded a new product by identifying client needs, leading to a 20% boost in customer engagement. Show less • Increased key client growth by 10% YoY by fostering strong relationships and delivering tailored solutions.• Achieved a 33% YoY increase in professional services adoption through strategic client engagement and value demonstration.• Developed online spreadsheets for client reporting, reducing required man-hours by 75%, streamlining processes, and improving efficiency.• Expanded creative services within our creative portfolio by 50%, enhancing client offerings and increasing revenue.• Designed and implemented a Platform Adoption Metric to monitor client adoption and engagement, enabling proactive identification of opportunities and risks for both success and sales teams• Mentored junior team members, propelling team to exceed key performance indicators by 25% Show less • Managed a portfolio of key accounts, including Alpha Bank GR, Piraeus GR, and Wind GR, ensuring strong client relationships and business growth. • Developed customized business review presentations with actionable insights aligned with client KPIs to drive performance improvements. • Collaborated cross-functionally to execute client KPI strategies, optimizing satisfaction and goal attainment. • Identified opportunities for creative solutions, establishing exclusive collaborations with our clients. That resulted in a new revenue stream through custom creative services. Show less • Managed a portfolio of 10+ accounts , including key accounts OPAP GR, Starlink P&G GR, and Samsung GR, ensuring seamless campaign execution and client satisfaction. • Successfully launched and optimized complex display campaigns for OPAP GR and Starlink P&G GR, enhancing performance and delivery. • Streamlined the tagging process for Starlink P&G GR by implementing dynamic tags, eliminating errors, and accelerating campaign launches. • Developed comprehensive guides for self-service clients on Sizmek Ad Server, improving operational efficiency and reducing support team training time by up to 30%. Show less

  • Customer Success Manager

    Mar 2022 - now

  • Senior Customer Success Executive

    Apr 2020 - Apr 2022

  • Customer Success Executive

    Jan 2018 - Apr 2020

  • Solution Engineer Executive

    Nov 2015 - Jan 2018