Michele Cooper

Experience

• 

  Pearson

  Jul 2009 - Jul 2011

  • Developed admission qualifications and application requirements with the Thunderbird faculty for the On-Demand Global MBA.• Actively recruited students from all over the world, sharing information concerning Thunderbird and its global focus on education. • Built relationships with prospective students that have inquired about the program by discovering the needs & concerns of prospects, demonstrate how our program can best meet those needs, and support the prospective students through the admissions process to include registration completion.• Communicated with faculty and university administration in regards to daily metrics, student performance, and strategic planning. Show less • Exceeded recruitment goals by over 15% for the 2010 academic year.• Built relationships with prospective students that have inquired about the program by discovering the needs & concerns of prospects, demonstrate how our program can best meet those needs, and support the prospective students through the admissions process to include registration completion.• Communicate daily with faculty in regards to daily metrics, student performance, and strategic planning. • Project lead on the BU MS CIS International Market test; followed up with international prospects to see if they were interested/qualified to attend Boston University. • Hosted recruitment webinars with the Computer Science faculty for potential graduate students. • Strategized with marketing manager on initiatives to build and convert lead pipeline.• Administrative duties not limited to filing, building reports, setting appointments, compiling and maintaining student enrollment data and records. Show less

  • Lead Enrollment Advisor, Thunderbird School of Global Management, On-Demand Global MBA

    Apr 2011 - Jul 2011

  • Enrollment Advisor, Boston University, Master of Science in CIS

    Jul 2009 - Mar 2011
• 

  University of Central Florida

  Jul 2011 - Jan 2012

  Admissions Counselor - College of Graduate Studies

  •Coordinated graduate admissions for the College of Education and provided customer service to potential and current UCF students, faculty and staff regarding admission regulations and procedures.•Communicated via e-mail and phone with domestic and international applicants on admissions related issues such as the general admission process, transcript evaluation, and language requirements.•Assisted in planning and representing UCF at on and off campus recruiting functions and presentations.•Managed the Graduate Admissions e-mail account.•Daily duties included calculating GPA’s from transcripts all over the U.S. and maintaining applications/support documents for UCF graduate applicants. Show less

• 

  University of Colorado Denver Business School

  Jan 2012 - now

  •Responsible for providing vision, leadership, and strategic direction for student services & retention.•Recommend, collaborate, and execute strategic initiatives for program growth with the Executive Director of the GEM Program.•Responsible for faculty management including hiring, course development, syllabus review, online technical support, and training.•Work with faculty and CU Online administrators on using instructional design best practices to design, create, and manage course development projects for the program.•Canvas LMS administrator: utilize the platform and other educational tools and classroom-enhancing technologies for staff, students, and faculty.•Collaborate with departments across the Business School to establish synergies within programs to better service the greater business community. •Create and deliver training for faculty and staff related to instructional design, technology-related tools, and other course design resources.•Manage all current GEM students to ensure high-quality educational experience and customer service is provided including webinars, orientations, one on ones, and course monitoring.•Responsible for all data analysis and program reports utilizing the Salesforce CRM; including forecasting leads needed for recruitment, conversion rates and quarterly tuition forecasts for budgetary planning. •Accreditation coordinator for the program; gather, analyze, and report AACSB data to Business School.•Cultivate a data-centric team environment to increase enrollment numbers and program improvements. Show less • Responsible for providing vision, leadership, and strategic direction for student services & retention.• Advise 70+ graduate students daily with online course work, university policies, and work/life balance concerns to ensure student success and retention.• Organize and lead all operational activities related to student services including orientation, on-campus sessions, energy site tours, graduation, and the executive in residence program.• Strategize with program director, faculty, and stakeholders on the implementation of initiatives that drive student success and program revenue.• Create and manage online assessment programs for faculty and students to uphold the program’s high standard of accreditation.• Instructional designer for six online courses per quarter. Ensure successful delivery of lectures and assignments using GEM’s educational delivery system used by professors and students world-wide.• Train GEM faculty, locally and remotely, on all program technologies (video conferencing, online communications), plus course and data management used for instruction and collaboration in Canvas.• Discover and implement new technology to enhance the student learning experience, as well as support program initiatives. • CRM Administrator: manage lead flow from marketing initiatives and recruitment events; configure reports, track campaign effectiveness, pipeline contribution; responsible for data management processes including segmentation, lead conversions, data entry, and data cleansing; support initiatives to optimize marketing processes and implement best practices• Cultivate a data-centric environment to increase enrollment numbers and program improvements.• Create long-term strategic goals for high data-quality and appropriate data use to recruit and retain students.• Direct and supervise all marketing efforts for the GEM program to achieve enrollment and student engagement goals; including the supervision of a marketing graduate assistant. Show less The Global Energy Management (GEM) Program at the University of Colorado Denver Business School is a hybrid-online Master of Science (MS) degree program exclusively designed to develop future leaders in the energy industry.• Led and organized all recruitment events for the GEM Program including open houses, orientations, new student welcome receptions and admissions webinars.• Successfully recruited two cohorts a year for the Global Energy Management Master of Science degree program, meeting recruitment goals every start date.• Executed strategies for new student recruitment, admissions, and retention to ensure that credit hour, revenue, and student enrollment goals are achieved.• Built relationships with prospective students that inquired about the program by discovering the needs & concerns of prospects, demonstrate how our program can best meet those needs, and support the prospective students through the admissions process to include registration completion.• Drove a customer-service and sales-focused approach to prospective student base.• Led the implementation of the Radius CRM: System configuration, database migration, created process flows and training materials.• Participated in budget management for the marketing and recruitment team. • Assisted the admissions committee with application evaluations and admissions interviews.• Travelled and promoted the GEM Program both domestically and internationally to raise awareness and build relationships with companies and associations.• Partnered with Advisory Council and Stakeholders to develop and implement recommendations, policies and operational procedures. 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  • Director of Operations, J.P. Morgan Center for Commodities & Energy Management

    Aug 2023 - now

  • Associate Director, Student Success - J.P. Morgan Center for Commodities and Energy Management

    Jan 2023 - Aug 2023

  • Associate Director, Student Success and Program Analytics - Global Energy Management Program

    Sept 2018 - Mar 2023

  • Student Affairs Manager - Global Energy Management Program

    Feb 2016 - Aug 2018

  • Graduate Advisor - Global Energy Management Program

    Jan 2012 - Jan 2016