Roopesh MV

Experience

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  Perfint Healthcare Pvt Ltd

  Jan 2008 - Jan 2010

  Senior customer support engineer
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  Perfint health care

  Jun 2008 - Jun 2010

  Senior customer support engineer

  Role & Responsibility: Solely responsible for Service related activities and ensure the customer satisfaction. Driving the Concept of Robotic Assistance for CT scan guided procedures (Biopsy, FNAC, RFA etc) over Manual approach.To take care of the installation and ensure handing over the instrument to the customer within the period and look after sales support.Train the customer on product and provide all kind of application support during the procedure.Ensure the customer satisfaction by providing on time service.Installed the equipment with different CT modalities like GE, Siemens, Philips and Toshiba.Liaise with Key customers and provide live demo for them.Closely work with technical team and update them on customer feedback to improvise the product, which suit to customer requirements.Participate in Radiology conferences to provide the technical information about the product to radiologists.Reporting to Service Manager-Customer Support. Show less

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  PERFINT HEALTHCARE PVT LTD

  Jun 2010 - May 2018

  Manager Technical Support

  Ensure that the overall uptime of the product is more than 90%, and the calls are completed within 48 hours and repeat calls less than 10 % Call handling and assignment of calls to engineers. Engineer recruitment, Training and managing the work force Regional Management Set the procedures for Installation and Servicing to customers Ensure Customer satisfaction and over all uptime. Identification of IMT & Calibration Control Field failure analysis working closely with Engineering team for Corrective & Preventive action Participating QASR meeting, making field service note, advisory notice, early warning notes. Report any potential safety failure to MR as part of post market surveillance Review on Engineer performance and product performance in the field. Report Measure of Performance to Mgt review Participate in MR meeting Participating ISO auditing Maintaining the spare parts availability & forecasting spare parts. Consumable sale management. AMC selling Show less

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  Skanray Technologies

  Jun 2014 - May 2018

  V & V
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  Altran

  May 2018 - Oct 2021

  System Engineering Team Lead

  Life cycle support for Medical imaging products CT AMI (Computed Tomography and Advance Molecular imaging )

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  Draeger India

  Oct 2021 - now

  Lead System Engineer