Lea Davies

Experience

• 

  BT Group

  Jan 1997 - Jan 2013

  Change Manager for managed service customers.People management. ITIL and ISO20000 methodology and standards Managed service network support; operations management; commissioning and incident management for LAN/WAN, VOIP, hardware/software technology

  • Change Manager

    Jan 2007 - Jan 2013

  • Network Support

    Jan 1997 - Jan 2007
• 

  Computacenter

  Mar 2015 - Jul 2016

  Change Manager

  Responsible for managing, maintaining and improving all change records, processes and templates during their lifecycle using Remedy ITSP and Service Now. This is to ensure all governance is in place to reduce the risk of failure using ITIL standards. Driving service improvement, cost reductions and risk reductions,

• 

  Marks and Spencer

  Oct 2016 - Jan 2017

  Temporary sales assistant

  Food replenishment, serving customers and providing excellent customer service for all queries and promotions.Volunteered to work in the in-store bakery when it became short staffed.

• 

  Agency

  Feb 2017 - Jun 2017

  Temporary Customer Service

  I held two temporary customer service roles in this period. The first role was for a vending company receiving, logging and allocating engineers for equipment issues. The second role was for a facilities management company where I reviewed, accepted/rejected and uploaded utility and repair certification to ensure compliance. I would also raise and plan follow-up maintenance as appropriate.

• 

  Mulmar

  Aug 2017 - Oct 2017

  Service Coordinator

  Responsible for receiving, logging and allocating/scheduling engineers for coffee machine breakdowns and servicing. Coordinate daily work schedules for all the engineers in the Midlands, Wales, Ireland and Scotland. Arrange work permits, scope of works and right to access customer premises were provided . I would also arrange spare parts were in the engineers possession prior to attendance.

• 

  Henkel

  Jan 2018 - Mar 2018

  Temporary customer service

  Responsible for taking incoming calls and handling emails from customers concerning product orders. I would resolve order discrepancies, chase and track orders with couriers, place orders and also arrange credits on SAP.

• 

  NHS Herts Valleys Clinical Commissioning Group

  May 2018 - May 2018

  Interim Appeals Manager

  In this role I was responsible for the end-to-end appeals process for adult healthcare funding. I would co-ordinate with patient representation to ensure government guidelines were followed.I compiled case-notes in readiness of the appeal hearings I arranged. Ensured all sign-off was in place, handled any discrepancies and queries plus I would take all minutes and distribute accordingly.

• 

  NHS PROFESSIONALS LIMITED

  Dec 2018 - Jan 2019

  Occupational health administrator

  Arranging occupational health checks for new NHS bank staff. Co-ordinating appointments for medical and vaccinations. Handling both online and over the phone queries.

• 

  B&Q

  Jul 2019 - now

  Customer Assistant

  I work within the seasonal department of the store. My responsibilities are mainly within the garden centre throughout the year. I display and maintain the health of both outdoor and indoor plants and trees. Co-ordinate delivery of plants (cancel/up order based on trends). I advise and assist customers on plant choice and upkeep. I advise on all garden accessories, weed/pest control, furniture, landscaping products, garden power tools and anything else within the store. I assist customers with placing online orders for home delivery and the available credit options. Show less