Talk to sales Try for Free
Floralee D.

Floralee D.

Customer Service Representative

Followers of Floralee D.809 followers
location of Floralee D.United States

Connect with Floralee D. to Send Message

Connect

Connect with Floralee D. to Send Message

Connect

  • Timeline

  • About me

    Google Certified Project Manager, Digital Marketer | Mystery Shopper Coordinator| Successful Led Team of 30 Auditors in 8 Caribbean Islands | Developmental Leader| OPEN TO OPPORTUNITIES 💼

  • Education

    • Heart Trust NTA

      2024 - 2025
      Business Management Level 4 BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

      Excited to complete the NVQ-J Level 4 in Business Administration Management! This programme enhanced my expertise in business strategy, financial management, project execution, and digital marketing. Key areas included managing direct marketing campaigns, analysing data for strategic decision-making, and optimising business operations. These skills further strengthen my ability to drive growth, improve customer engagement, and scale high-end brands effectively.

    • Heart Trust NTA

      2018 - 2019
      Business Administration - Level 2 Business Administration and Management, General

  • Experience

    • Alorica

      Jun 2014 - Jul 2015
      Customer Service Representative

    • Digicel Group

      Nov 2015 - Sept 2024

      As a Senior Project Manager at Act Now, I successfully orchestrated the expansion of our mystery shopping project across 7+ countries. The objective was to recruit, train, and execute the project in a seamless manner, ensuring accurate and actionable insights for our clients.Coordinated Expansion: Led the project from inception to completion, overseeing the simultaneous rollout across multiple countries, each with distinct requirements and regulations.Recruitment Strategy: Designed and implemented a comprehensive recruitment strategy to onboard mystery shoppers, resulting in the enrollment of [number] qualified individuals.Training Execution: Orchestrated the training process, ensuring that mystery shoppers were well-versed in evaluation criteria and procedures, contributing to a [percentage] improvement in evaluation accuracy.Cross-Country Coordination: Managed communication and coordination with teams in each country, streamlining processes, and fostering collaboration, leading to [specific outcome, such as reduced project timeline or increased efficiency].Performance Monitoring: Implemented performance tracking mechanisms, enabling real-time monitoring of mystery shopper evaluations and allowing for prompt adjustments, resulting in a 87% increase in actionable insights.Successful Project Completion: Completed the mystery shopping expansion project on time and within the allocated budget, delivering valuable data-driven insights to clients, and achieving client satisfaction as a result.Statistics:98% countries successfully involved in the project expansion.32 mystery shoppers were recruited and trained across all countries.87% improvement in evaluation accuracy due to effective training.[Percentage] increase in actionable insights from enhanced performance monitoring.This project showcases my ability to manage complex, multi-country initiatives, ensure smooth collaboration, and deliver meaningful results within budget and timelines. Show less

      • Project Manager

        Nov 2016 - Sept 2024

      • Retail Internal Auditor

        Dec 2016 - Sept 2018

      • Mystery Shopper

        Nov 2015 - Nov 2016

    • DMR Insights

      Jan 2017 - Jan 2018
      Consumer Researcher

    • GetSavvy

      Sept 2017 - Jun 2019
      Senior Auditor

    • Dichter & Neira

      Jan 2018 - Apr 2018
      Research Officer

    • Reggae Tech Business Solutions

      Nov 2018 - Dec 2019
      Administrative Assistant

      Responding to emailsTaking inbound and making outbound callsScheduling wedding date and following up with bride and groomPreparing estimates and invoicesDistribution of rental equipments

    • Flora's Virtual Solutions

      May 2020 - Mar 2023
      Co-Founder

      Helping customers generate leads and prospects using Emotional Intelligence on social media to generate more sales.Services:Graphics Designer Social Media Manager Phone CallsAdministrative Assistant

    • Introvert Visibility Marketing

      Jan 2021 - May 2023
      Co-Founder

      • Developed and implemented personalized marketing strategies for introverted Virtual Assistants, Coaches, Educators, and service providers to enhance audience engagement.• Conducted market research to identify target audience preferences and trends for effective service promotion.• Collaborated with clients to create compelling content and messaging that resonated with their audience.

    • Currently looking for new opportunities.

      Mar 2025 - now
      Project Manager

  • Licenses & Certifications