Laci Hicks

Experience

• 

  South Georgia Medical Center

  Jul 2011 - Feb 2013

  Patient Registration Clerk

  • Received and routed message, documents, such as laboratory results, to appropriate staff• Confirmed patient diagnostic appointments• Answered telephones and direct calls to appropriate staff• Received visitors, determined purpose of visit, and directed them to appropriate staff• Greeted patients, determined purpose of visit, and directed them to appropriate destinations• Resolved customer concerns appropriate to my level• Provided information about the medical center such as location of departments or offices• Received payment and record receipts for services• Processed insurance forms Show less

• 

  United States Air Force

  Mar 2014 - Mar 2015

  Marketing Assistant

  • Managed projects for 13 recreation, food, fitness, & hospitality managers; used business knowledge to assist them “up their bottom line” by designing and implementing appropriate media outlets • Created visual information for digital and print products tailored to clients' needs• Planned and prepared advertising and promotional material to increase sales of products and services• Developed communication strategies to determine the best methods of reaching target markets• Assisted with production of local TV shows, i.e., “Lajes Now” and “What's Cookin' at Lajes”• Captured the interest of potential customers with visual presentations illustrating the benefits of company's programs and events• Coordinated and managed talent for base-wide events, which included transportation, lodging, meals and schedules.• Promoted programs and events using multimedia mix, i.e., web, Facebook, TV, radio and print• Created and distributed electronic newsletter; blasted to extensive customer contact list; featured links to information plus videos• Designed brochures, posters, signage using Photoshop, Illustrator and InDesign• Updated PHP pages on company website to meet customer needs • Uploaded and downloaded files using FTP to company website• Developed, administered and analyzed customer program preference and publicity effectiveness survey using Survey Monkey• Researched food trends on line; advised restaurant manager; designed and implemented promotional campaign using food photography skills and a full media publicity mix Show less

• 

  United States Air Force

  Jul 2015 - Jun 2016

  Visual Information Specialist

  • Managed projects for 15 recreation, food, fitness, & hospitality managers; used business knowledge to assist them “up their bottom line” by designing and implementing appropriate media outlets• Created visual information designs for digital and print products tailored to clients' needs to improve user experi-ence and increase profits• Translated customer “needs” into “wants” through planned and developed advertising and promotional material used to increase sales of products and services• Developed communication strategies to determine the best methods of reaching target markets• Captured the interest of potential customers with visual presentations illustrating the benefits of company's pro-grams and events• Collaborated with cross-functional teams to finalize marketing plans and project lists• Created and distributed multiple electronic newsletters to over 35,000 readers weekly to ensure base-wide knowledge of special events and promotions• Designed brochures, posters, signage using Photoshop, Illustrator and InDesign for creative and informational adver-tisements• Developed, administered and analyzed customer program preference and publicity effectiveness survey using Survey Monkey and Google Analytics Show less

• 

  The Albert Einstein Group, Inc.

  Jun 2016 - Apr 2017

  Project Manager

  • Planned, directed and coordinated activities for multiple projects ranging in value from $50K to $85K in the areas of website development, store audits and POS fixtures• Defined project scope, objectives, staffing, resources and deliverables for $250K worth of projects• Developed project plans that identified key issues, approaches and performance metrics as well as recommended courses of action• Planned and scheduled project timelines and milestones with multiple cross-functional teams in order to meet perfor-mance standards• Created strong vendor relationships through negotiating and managing contracts to ensure projects were well defined and completed in a timely manner• Facilitated and coordinated the work of multiple cross-functional teams engaged in the establishment and implementation of new projects to support the Project Manager’s quality assurance measures• Implemented and managed all project changes and interventions to guarantee on-time and under-budget completion• Managed multiple project budgets to ensure project spend and profitability were on track • Developed and presented reports on project progress to executive management teams to guide future decisions • Evaluates projects and assess results to ensure proper processes were followed and completed Show less

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  Project Resources Group, Inc.

  Apr 2017 - Oct 2018

  Construction Coordinator

  • Developed and provided weekly reports on project progress to executive management teams on multiple markets• Coordinated and documented commercial construction activity in and around city limits.• Ensured SalesForce and DOCK software is accurate and up-to-date by compiling results from various departments• Planned and scheduled project timelines and milestones in order to meet performance standards• Reviewed corrected as-builts and project trackers to streamline approval process while ensuring 100% accuracy and completeness • Schedules and oversees multiple projects with different cross-functional teams to ensure it is completed in a timely and efficient manner• Implemented and managed project changes and interventions to ensure proper risk and compliance standards are be-ing followed• Maintained steadfast communication with executives, project stakeholders and external customers to manage expec-tations• Tracked project plans to identify key issues, approaches and performance metrics for recommendations to executive team• Created and tracked work orders submissions and complete project close-out manuals from cradle to grave Show less

• 

  USAA

  Oct 2018 - now

  • Executes implementation of complex project/program initiatives, bringing together strategy and execution with the collaboration of cross-functional teams • Practices Agile methodologies to drive continuous delivery and cohesive decision-making to accomplish goals and objectives within prescribed timeframes• Ensures visibility for project stakeholders; developed a Kanban project dashboard for 3 Auto Insurance Experience teams for monitoring and reporting business objectives, project goals, and timelines• Monitors and tracks project execution to deliver incremental business value to project stakeholders and executives while providing insight on project timelines• Facilitates collaboration on creative alternatives to project challenges with subject matter experts while Identifying best practices and needed process improvements• Participates in and may lead Agile management workflows to drive cohesive decision-making and action throughout project lifecycle Show less

  • Development Product Owner Lead

    Nov 2019 - now

  • Business Program/ Project Manager

    Oct 2018 - Nov 2019