Joshua Smith

Experience

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  Perry County Vocational and Technical Center

  May 2001 - Aug 2001

  Network Support Technician

  Maintained and updated existing Novell 4.11 and 5.0 NetworkAdded network segments and additional workstationsTroubleshot daily technical problems with machines, printers, and workstationsTemporary position to assist in restoring network to fully functional state

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  Perry Central High School

  Sept 2001 - Nov 2001

  Network Support/Installation Technician

  Contract job in which I restored computer labs to functional stateMaintained computers in labs, classrooms, and the libraryResolved network structure / rights issues on hybrid Novell 5.0 / Windows NT4.0 NetworkDeployed new systems and printers provided by the school district

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  Howard Computers

  May 2002 - Nov 2004

  Lead Systems Specialist, Enterprise Products Engineering

  Responsible for development, documentation, and product configurations on new server systems ranging from single P4 to Quad Xeon systems, NAS devices, and SANsQualification of new hardware for use with existing server systemsResponsible for troubleshooting driver, firmware, and software issues on multiple software platform systemsResponsible for ensuring the compatibility of all hardware and software components available in each systemFunction as highest level of phone technical support for server systems, tape libraries, and other enterprise productsFunction as highest level of field technical support and services for server and enterprise productsResponsible for training first and second tier phone technical support for enterprise level productsResponsible for training sales representatives on new server and enterprise level productsMeet with customers to provide technical expertise for projecting networking and server needsAid marketing department with projecting benefits of new systems to customers in different target demographics such as education, military, and health Show less

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  Forrest General Hospital

  Nov 2004 - May 2019

  Scripted automated installations for approximately 80% of client softwareResponsible for WSUS, WDS, PDQ Inventory, and PDQ Deploy AdministrationResponsible for building WDS and HPDM images for workstation, thin client, and laptop deploymentsResponsible for technical support for Pine Grove, Live Well, and the South Mississippi Psychiatric groups Implemented NAS based state migration via USMT and XMLCentralized network printing to network based multi-function copiers under contractBuilt a NAS based ISO library of all psychiatric diagnostic software for network based virtual deploymentResponsible for lease rotation of approximately 400 devices on two year rotationImplemented and manage Apache/MySQL based PHP bulletin board as a central repository for support and deployment documentation and consolidated said documentationResponsible for writing new deployment, support, and procedural documentation for Support Services Department (Help Desk, Analysts)Support digital imaging and medical record systems (3M, iSynergy, ScanDox, iLink, Kofax, Citrix) and copier integration for imaging Show less Promoted to IS Operations Team Lead before assuming responsibility for Forrest Health's psychiatric and outpatient rehabilitation facilities.Responsible for maintaining backups and performing regular maintenance on many network systems.Responsible for documenting instructions on maintenance and backups.Responsible for training new Operations team members on team tasks and support.Perform mainframe backups for Dayend mainframe jobs and ad-hoc jobs.Provide support for electronic dictation systems such as Dictaphone, Enterprise Express Speech, Enterprise Express Voice, and GoMD.Responsible for writing and maintaining day and night shift Information Systems Operations manuals for system maintenance and data backups.Responsible for writing and maintaining central repository of support information for Information Systems Operations and Help Desk support personnel. Responsible for support of PCs, printers, laptops, and POS devices after hours.Member of the Disaster Recovery team for Information Systems Department.Provide interface, network monitoring, and troubleshooting.Perform user credential management for many systems on a hybrid Windows/Netware network, as well as user management in individual systems such as Kronos Workforce Timekeeper, Healthstream, EPIC, and Misys. Show less

  • Technical Analyst

    Jul 2014 - May 2019

  • IS Operations Team Lead

    Nov 2004 - Jul 2014
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  The University of Southern Mississippi

  Jun 2011 - Jul 2011

  Student Instructor

  I taught the networking, database, and security fundamentals portion of a National Science Foundation boot camp. The students were community college students from across the state. The session was hosted by the University of Southern Mississippi and Auburn. We began with basic fundamentals and ended with building a mid-sized network in a lab that incorporated multiple LANs, VPN technologies, WiFi, thermal sensors, video surveillance, and VoIP services.

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  The University of Southern Mississippi

  May 2012 - Jun 2012

  Student Instructor

  I taught the networking, database, and security fundamentals portion of a National Science Foundation boot camp. The students were community college students from across the state. The session was hosted by the University of Southern Mississippi and Auburn. We began with basic fundamentals and ended with building a mid-sized network in a lab that incorporated multiple LANs, VPN technologies, WiFi, thermal sensors, video surveillance, and VoIP services.

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  Cooperative Energy

  May 2019 - now

  Deployed PDQ Inventory and Deploy to monitor, deploy, and configure clientsResponsible for backups related to site replication via NAS and long term backups to robotic librariesResponsible for server and client management in vSphereInstituted Powershell scripts to manage active directoryResponsible for user account management in Active Directory, Cisco VPN/Umbrella, and Outlook365 CloudProvide support for power generation control systems and applicationsDeploy hard (non-virtual) servers at remote facilities Responsible for supervising delegation of tasks, training, and assisting lower tier administrators and interns working in the fieldPromoted from System Administrator II in November 2019Responsible for writing technical documentation of processes and configurations Show less

  • System Administrator I

    May 2019 - now

  • System Administrator II

    May 2019 - Nov 2019