Farzana Emran

Experience

• 

  Angan Group LTD

  Jan 2014 - Jun 2014

  Former Customer Service Manager

  Job Description:• Leading and managing day to day operations.• Managing and training customer associates.• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.• Generating sales leads and promoting products and services on offer.• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.• Establishing and maintaining excellent working relationships with our internal and external customers.• Liaising with other organizational units, service agents and customers to identify and respond to customer expectations.• Representing the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.• Improving customer service quality results by evaluating and re-designing processes and implementing change.• Establishing communication service standards and implementing company productivity, quality and customer service standards.• Setting clear missions and deploy strategies focused towards those missions.• Providing direction and feedback to team members and assisting with market information.• Keeping ahead of industry’s developments and apply best practices to areas of improvement.• Controlling resources and utilizing assets to achieve qualitative and quantitative targets.• Adhering to and managing the approved budget. Show less

• 

  The Learned

  Jul 2014 - Dec 2014

  Former Senior Student Counselor

  Responsibility• A student counselor is responsible for guiding the students regarding their career decisions and helping them understand their potential and provide help to pursue their goals.• Helping the students understand their skill sets and provide those ways to utilize it.• Providing information about the various colleges and universities and advising them about various requirements.• Advising the students on their application to the desired institute and to follow up time to time.• Ability to handle students and satisfy them with the correct information• Managing companies Facebook profile Show less

• 

  REVE Systems

  Jan 2015 - Aug 2020

  • Collating lists of potential client and prospective leads from directories, references, online platforms and other relevant sources.• Implement strategic plans to maximize our product and service potentiality to existing and prospective clients.• Assemble market information and analyze competitors by gathering information of their products, services, delivery schedule etc. for achieving updated knowledge of current market status.• To execute a sales approach, communicating with existing clients and prospective leads on a regular basis to develop business relationships and find new selling opportunities.• Arranging meetings with prospective clients to find out the potentiality of their business and to illustrate how they can be benefited by our services.• Creating quotations for individual or corporate users, negotiating with clients regarding prices, agreements, terms & conditions and finally closing the deal ensuring the work orders.• Ensuring products activation, delivery and after sales services according to the client’s specification and service agreement.• Preparing and providing daily, weekly and monthly sales reports to the reporting head and also assisting the management for sales campaigns of ICT products and services to obtain additional sales from various market niches. Show less Responsibility• Response social media based customer queries in time.• Collect market information and develop content for digital marketing for products.• Make prompt communication to the sales/ service team for resolving any problem raised by customer/dealer/retailer end in social media and online platforms for confirming customer support.• To execute sales approaches to customers through online platforms and social media as well as finalize sales confirmation as per target.• Assist marketing team with inquiry tracking data in prescribed format.• Copy writing, sourcing, amending, uploading and editing images, videos and other contents for online marketing.• Maintain current online contents and promotional materials. Update and restructure contents as required.• Tracking and reporting on online performance.• Prepare & provide monthly sales reports.• Find out gaps of current market and search potential market.• Leading and managing day to day operations.• Managing and training customer associates.• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.• Generating sales leads and promoting products and services on offer.• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.• Establishing and maintaining excellent working relationships with our internal and external customers.• Liaising with other organizational units, service agents and customers to identify and respond to customer expectations.• Representing the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.• Improving customer service quality results by evaluating and re-designing processes and implementing change. Show less Responsibility• Call new clients, explain our service, convince them and set appointments.• All conversation notes must be recorded and updated regularly (CRM)• Follow up with existing clients.• Receive calls from clients and schedule as needed.• Daily reporting to all superior via email• Serve customers with a helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance company brand image.• Build up strong relationships with the customers. Show less

  • Former Deputy Manager

    Jan 2018 - Aug 2020

  • Former Assistant Manager

    Jan 2016 - Dec 2017

  • Former Senior Sales excutive

    Jan 2015 - Dec 2015