Ahmed Embabi

Experience

• 

  Egyptian Pharmaceutical Trading Company

  Sept 2009 - Jul 2011

  Internal Communication Specialist

  Administrate Telecommunications systems in EPTC Voice Solutions for corporation call centers and branches.

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  Telecom Enterprises

  Aug 2011 - Aug 2016

  SR Service Engineer at Telecom Enterprise Unify Enterprise Distributer

  Provide first line customer support and technical issue resolution via email, telephone and other electronic medium. Day-to-day service coordination for Technical Service Team related to our customer inquiries problems.Manage Projects Handing over. Provide technical support for the service team by phone, remotely. Provide General Manager monthly report of Service department progress (Installation, Service Calls, Troubleshooting, Remote Support and Challenges).Installation and supervision of installation and testing of Siemens PBXportfolio (small, medium and large enterprise).Installations of Siemens Openscape call center, Openscape Xpression andother Siemens applications. Report and escalate all observed incidents, irregularities that occur through proper operational escalation points. Manage the academy of professional training (APT) and training coordination of the technical matters (Tools, Equipment, Material and Trainers). Show less

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  华为

  Aug 2016 - Jul 2020

  Huawei Enterprise Egypt GSC is a Global Support Center provide support & Project Delivery for Huawei Enterprise Devices ( IT ,DatCom,Wireless,Energy and UC&C ) all over Africa , middle east and Pakistan .

  • Safe & Smart city team leader

    Jan 2019 - Jul 2020

  • UC&C engineer

    Aug 2016 - Dec 2018
• 

  Orange Innovation Egypt

  Jul 2020 - Jan 2024

  Senior Research And Development Engineer
• 

  Orange Business

  Jan 2024 - now

  Senior Network & Software Engineer (VOIP)

  OINIS - Network & Software Factory