Ahmed Embabi

Ahmed Embabi

Internal Communication Specialist

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location of Ahmed EmbabiCairo, Egypt

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  • Timeline

  • About me

    Senior Network & Software Engineer (VOIP) at Orange Business

  • Education

    • Orman

      -
    • Faculty Of Engineering Benha University

      2004 - 2009
      Bachelor of Engineering (B.E.) Electrical, Electronics and Communications Engineering good / (69.14%)

      Activities and Societies: Graduation project X-band Planar Micro strip Phased Array Antenna For Satellite Communication (Grade: excellent) Applications of these antennas: Satellite communications, remote sensing and wireless LAN.

  • Experience

    • Egyptian Pharmaceutical Trading Company

      Sept 2009 - Jul 2011
      Internal Communication Specialist

      Administrate Telecommunications systems in EPTC Voice Solutions for corporation call centers and branches.

    • Telecom Enterprises

      Aug 2011 - Aug 2016
      SR Service Engineer at Telecom Enterprise Unify Enterprise Distributer

      Provide first line customer support and technical issue resolution via email, telephone and other electronic medium. Day-to-day service coordination for Technical Service Team related to our customer inquiries problems.Manage Projects Handing over. Provide technical support for the service team by phone, remotely. Provide General Manager monthly report of Service department progress (Installation, Service Calls, Troubleshooting, Remote Support and Challenges).Installation and supervision of installation and testing of Siemens PBXportfolio (small, medium and large enterprise).Installations of Siemens Openscape call center, Openscape Xpression andother Siemens applications. Report and escalate all observed incidents, irregularities that occur through proper operational escalation points. Manage the academy of professional training (APT) and training coordination of the technical matters (Tools, Equipment, Material and Trainers). Show less

    • 华为

      Aug 2016 - Jul 2020

      Huawei Enterprise Egypt GSC is a Global Support Center provide support & Project Delivery for Huawei Enterprise Devices ( IT ,DatCom,Wireless,Energy and UC&C ) all over Africa , middle east and Pakistan .

      • Safe & Smart city team leader

        Jan 2019 - Jul 2020
      • UC&C engineer

        Aug 2016 - Dec 2018
    • Orange Innovation Egypt

      Jul 2020 - Jan 2024
      Senior Research And Development Engineer
    • Orange Business

      Jan 2024 - now
      Senior Network & Software Engineer (VOIP)

      OINIS - Network & Software Factory

  • Licenses & Certifications

    • SOCA: Siemens Open Communication Associate Sales Small & Medium

      Siemens Enterprise Communications
      Jun 2012
    • SOCP:Siemens Open Communication Professional Service Open & Converged Networks HiPath 3000

      Siemens Enterprise Communications
      Mar 2012
    • SOCA : Siemens Open Communication Associate Service Hipath 3000

      Siemens Enterprise Communications
      Oct 2011
    • HCNP-VC

      Huawei Technologies
      Jul 2017
    • HCNA - VC

      Huawei Technologies
      Jun 2017
    • CCNP/CCIP Route EXAM

      Cisco
      Nov 2010
    • HCIA-UC

      Huawei Technologies
      Feb 2019
    • Unify Sales Specialist OpenScape Business SMB

      Unify
      Dec 2015
    • HCIE-EC

      Huawei Technologies
      May 2019
    • CCNA

      Cisco
      Mar 2010