Yiting Cheng

Experience

• 

  ACCA

  Feb 2021 - Apr 2022

  CBE Administrator

  • Coordinated with upper-level management to complete monthly updates and presented itto the customer service department with over 200 employees across the world.• Completed a wide range of administrative exercises including reviewing applications,analysing data, creating reports, and solving various queries from test centres and studentsat our global network (181 countries).• Collaborated with teams based in multiple markets in solving exam issues, conductingcentre visits, and delivering compliance training.• Supported team managers in establishing new procedures of audit actions. Weniger anzeigen

• 

  Diageo

  Apr 2022 - Sept 2024

  Market Service Owner

  •Solved complex export-related issues and challenges, such as shipping disruption, through proactive communication and problem solving, minimise impact on business operations and customer satisfaction. Optimised logistics processes, resulting in reduced shipping costs and improved delivery times for export shipments. Diligently managed documentation, billing and purchase order to ensure smooth export shipments.•Developed strong relationships with key market contacts, carriers, warehouses and planners, ensuring reliable and efficient support for export operations.•Proficiently utilised tools such as Excel and Power BI to analyse data and create compelling visualisations, enriching the clarity and impact of daily and weekly logistics reports.•Provided comprehensive coaching to new team members in order management, enhanced their problem-solving skills through a deeper understanding logistics process, and guided them in the use of SAP and excel techniques. Weniger anzeigen