Bridgette Mbonani

Experience

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  Gijima

  Jan 2013 - Sept 2013

  IT Support Technician

  1. Perform network troubleshooting and support. 2.Manage the ICT desktop hardware and equipment inventory audits 3.Log calls per standard 4. User account administration, i.e., account creation and management and password resets on Active Directory.5. Provide user data and application recovery

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  Gauteng Department :Egov

  Oct 2013 - Sept 2014

  IT Support Technician

  1.Provided network; server and desktop support services. 2.Provided End-Users support (including fault resolution).3. Installed and maintained software and hardware . 4.Responsible for managing and constantly monitoring continuous functioning of LAN and WAN connectivity.5.Ensure incidents are effectively handled within SLAs

• 

  Vodacom

  May 2015 - Jul 2015

  IT Support Technician

  1. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. 2.Installing and configuring computer hardware operating systems and applications.3.Monitoring and maintaining computer systems and network.4. Providing support, including procedural documentation and relevant reports.

• 

  SITA SOC (Ltd)

  Aug 2015 - now

  1. Coordinate and collaborate with rest of IT and stakeholders to ensure alignment of disaster recovery and business continuity, and business needs and objectives. 2. Monitor and report on the effectiveness and maturity of IT disaster recovery and business continuity plans and provide recommendations for improvements.3. Develop and maintain Risk Management processes4. Plan and direct disaster response or crisis management ACTIVITIES. 5. Provide disaster preparedness training.6. Testing disaster recovery plans and business continuity plans.7. Creating and designing business continuity plans and IT disaster recovery plans for critical systems.8.Development of risk mitigation.9.Implementation of Root Cause Analysis Recommendations. Show less 1. Recommended and improved procedures, processes and workflows .2. Ensured adherence to SLAs Manage Service Levels.3. IT Service Centers Post call survey group performance and availability Group performance .4. SLA Monthly Reporting 5. Conducted regular team meetings .6. Administrator quality of calls and QA action plan.7. Provided support services related to specific clients and application systems according to service elements as specified in the applicable Service Level Agreements (SLA).8.Collaborated with relevant stakeholders in managing the Incident.9. Provided Information Support to clients and supervisors.10. Provided Business Advisory Services.11.Transferred skills to team members.12. Provided Integrated Management information support solutions to clients and management.13. Monitored and managed critical and high impact Incidents logged. Show less 1. Assisted with new projects and execute on contracted Project deliverables.2.Coordinated meetings to evaluate received applications3. Maintained all invoices and required information for payment.4. Assisted the project manager to monitor and control the project's financial expenditure.5.Coordinated project activities of planning, monitoring and control as delegated by the Project Manager to ensuresuccessful delivery of the project.6.Coordinated Project governance activities, including meeting arrangements, preparation ofpresentations, risk management, issue management, quality control.7. Handled administrative tasks for the project manager and team members to keep the project running smoothly.8. Provided business advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications. Show less 1. Provided first and second level LAN & desktop support.2. Installed and configured new IT equipment.3.Provided support to the enterprises local IT and software resources; and Provided LAN & desktop advisoryservices to clients.4.Provided support to END-USER devices and transversal system i.e. BAS, SAP, PERSAL and helpdesk.5.Updated relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user.6.Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application. 7.Performed a functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application. Show less

  • Specialist : Disaster Recovery & Business Continuity Manager (Acting)

    Jun 2024 - now

  • IT Service Desk Team Leader

    Aug 2023 - May 2024

  • Project Coordinator (Acting)

    Jan 2020 - Jul 2023

  • LAN and Desktop Support Technician

    Oct 2018 - Dec 2019

  • IT Service Desk Agent

    Aug 2015 - Sept 2018