Ernest Mbabu

Experience

• 

  Stratus Africa

  Jun 2012 - Mar 2013

  Communications trainee

  Troubleshooting | Configuratiion | Software installation | Cisco |

• 

  Prodeco Limited

  Feb 2013 - Jan 2019

  ICT Customer Support
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  INTELS Nigeria Limited

  Jan 2019 - now

  ICT Customer Support Officer

  * Installations of operating systems and application software on server platforms based on client requirements.* Monitoring and maintaining computer systems and networks.* Installation , configurations and end user support of digital IP Phones (Cisco, Teltronics, Alcatel, iPhones, and iPads).* Setting up new users' accounts, profiles and dealing with password issues and logon issues.* Troubleshoot system and network problems, diagnosing and solving hardware or software faults.* Provide technical expertise to end users, and troubleshooting network, hardware, and software problems* Perform preventive maintenance duties on ICT hardware, including designing and maintaining of companies websites.* Monitor and maintain computer systems and networks* Supporting clients with I.T issues in a timely and professional manner in compliance with ITIL Service Management* Internal and customer based project work such as implementations / role-outs, testing, research and development, troubleshooting and training.* Deploying, supporting and maintaining managed services platforms.* Problem identification, investigation and resolution for clients and escalate to relevant technical team for further diagnosis.* Installation of peripheral network attached assets (firewalls, switches, printers).* Providing software and hardware back up and carrying out programming activities that detect flaws in the systems, as and when required'* Installation and support of setup boxes for IP Television* To monitor and maintain general ICT consumable stock to ensure adequate supplies are available in a timely.* User administration including maintenance of Exchange, AD and System accounts. Show less