Shehr Malik

Experience

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  McDonald's Corporation

  Apr 2013 - Oct 2015

  Manager

  - Ensure top quality service provision via consistent supervision of team members - Oversee activities in the kitchen to ensure top quality foods are prepared - Schedule, train, and hire personnel for food service - Oversee complete cleanliness and tidiness of the outlet - Listen to clients in the event they have one complaint or the other regarding quality of service delivery - Resolve quickly any complaint or issue related to food quality - Ensure there is adequate stock of supplies and also consistently maintain inventory - Manage cash registers professionally - Welcome customers and also provide them with the menu - Carry every member of staff along and get them adequately informed on important issues as and when due - Pack orders by the client and get such delivered as requested - Prepare foods specifically requested by clients - Make information available to customers regarding new items and up-sells. Show less

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  Rogers Communications

  Sept 2015 - Apr 2021

  Senior Support Specialist

  - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Show less

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  The United Solutions Project

  Aug 2017 - Feb 2022

  Talent Acquisition Specialist

  -Driving traffic to website portals through our platform-Leadership Development within the team-Brand Development -Implementing cutting edge strategies to increase product exposure on social media-Increasing Sales both B2B and B2C-Developing Business Development Strategies both online and offline

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  Huuneh

  Apr 2024 - now

  Co-Founder

  Huuneh is one of Canada's fastes growing companies offering Premium delivery services to businesses and Canadians in Southern Ontario. - Co-Founder of the business, Leading the path to growth with multiple business partnerships in the legal space and pharmaceutical Industry and Projected 2024 revenue of $1M.- Process Optimization: Streamline internal processes and workflows to improve efficiency and productivity across departments.- Resource Management: Allocate resources effectively to ensure optimal utilization of manpower, technology, and finances.- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the performance of various operational functions.- Risk Management: Identify potential risks and develop mitigation strategies to safeguard the company's operations and assets.- Quality Assurance: Implement quality control measures to maintain high standards of our services.- Regulatory Compliance: Ensure compliance with relevant laws, regulations, and industry standards in all operational activities.- Talent Development: Recruit, train, and develop talented professionals to build a skilled and motivated workforce. - Strategic Planning: Contribute to the development of long-term strategic plans and initiatives to drive business growth and expansion.- Customer Experience: Focus on delivering exceptional customer experiences by optimizing processes and resolving operational issues promptly. Show less