Ashish Kumar

Experience

• 

  HSBC

  Jun 2008 - Mar 2010

  Customer Service Executive

  First job as French linguist. Handling Current Accounts for companies based in France, Worked on Account opening process, Creating and maintaining Databases for French companies, Handling payrollprocess, International & Domestic Wire Transfers, identifying duplicate payments andsending request to delete the payment, Understanding Critical deadlines for Paymentsand finishing them on time to avoid hefty penalties

• 

  Genpact

  Mar 2010 - now

  Lead a team of 8 FTE’s, Maintaining Key Performance metrics based on SLA, also startedworking on PowerBI as a developer and worked with multiple internal and external clientsproviding a digital and dynamic reporting solution. Built strong relationships with clientsas a SPOC, fetched new business opportunity from HT, Mentoring Business Insightprojects as SME, participation in business insight measures trainings as trainer.Participation in recruitment and channelizing recruitment pipeline to control attritions andrevenue leakage. Show less Analyse performance of the products/manufacturers and its effects on the FMCG/CPGsector, Understanding client’s business needs and converting them into researchobjectives which involves industry analysis, company profiling, new product developmentstudies etc. using secondary research models, Making data based presentations forclients’ business questions which involves working in team and being in touch with clientat several stages of the project. Leading end-to-end analytical projects which involveselecting team members, acting as SPOC between client and team members, planning andscheduling of the project, project execution and mentoring etc. Implementing bestpractices in the process, which include enhancing and automating the existing process inorder to achieve greater efficiency and quality. Show less

  • Manager

    Jul 2021 - now

  • Assistant Manager

    Mar 2016 - Jul 2021

  • Business Analyst

    Jan 2012 - Feb 2016

  • Sr. Associate

    Mar 2010 - Dec 2011