Ahmad Daham

Experience

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  MR. MOBILE – Mobile and Computer Shop

  Aug 2011 - Jul 2017

  Shop Manager

  - Deliver excellent service to ensure high levels of customer satisfaction.- Manage the entire store's daily activities.- Motivate the sales team to meet sales objectives by training and mentoring staff.- Achieve monthly targets and set future Action‐plans.- Create business strategies to attract new customers, expand store traffic, and enhance profitability.- Generate daily purchase orders with the suppliers.- Respond to customer complaints and concerns in a professional manner.- Communicate & set deals with product suppliers. - Develop and arrange promotional material and in-store displays.- Lead customer services process.- Undertake store administration duties such as managing store budgets and updating financial records. Show less

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  OLX Group

  May 2014 - Jun 2017

  Used Car Sales Specialist

  -Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.-Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.-Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.-Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobiles.-Updates job knowledge by participating in educational opportunities; reading professional publications.-Consult with customers on issues found and help determine the best course of action. -Involved through training programs through social media for auto detailing processes. Show less

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  Yamout Optical Center

  Jun 2016 - Jul 2016

  Internship
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  Grand Cinemas

  Jul 2017 - Mar 2021

  Floor Manager

  -Supervise the different operations that take place on the floor. -Continuously develop the team to deliver exceptional standards of customer service at all times. -Assessed weekly reports in order to fulfill merchandising needs and properly showcase key items.

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  Grand Cinemas

  Jun 2021 - Oct 2021

  Assistant Cinema Manager

  -Ensuring the day-to-day running of the cinema complies with all Head Office, Health & Safety and Local Licensing requirements.-Running the cinema in a customer facing environment, deputizing for the manager where appropriate.-Construction of weekly staff shift rotas, and submission of payroll data to Head Office.-Cashing up at the end of the day, and ensures that takings are readied to be banked.-Ensuring the highest standard of customer service at all times.-Prepare weekly exhibition playlists, including ingesting feature films and KDM’s.-Improved the Sales of cinema tickets by 20% through upselling and cross selling techniques. -Readies the cinema for the day ahead, including controlling the digital projection system where necessary. Show less

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  Recticel

  Jan 2022 - Aug 2022

  Quality Control Inspector

  -Overseeing product development procedures to identify any deviations from quality standards.-Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.-Approving the production processes by confirming specifications and conducting visual and measurements tests.-Maintaining detailed records of the testing that's been carried out, as well as relevant additional information via ERP system.-Passed internal Safe-to-Work ergonomics training with 99% score. Show less

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  Novo Cinemas

  May 2023 - now

  Assistant Cinema Manager

  • Appraise and manage team performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales.• Manage daily operations of the theatre complex (Including but not limited to: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Employees).• Assist with the execution of operational policies and procedures.• Assist with the selection, training & development and employment of team members.• Assist with maintaining control over operational expenses.• Assist with the administration and operation for all technical systems (POS, OfficeManagement, Projection, etc)• Communicate and respond as required to Novo Cinemas office staff, Operations Dept team members, suppliers, contractors, and community groups/mall management in order to identify and resolve operational issues or concerns as needed.• Maintain constant awareness of current trends within the cinema industry• Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest experiences.• Provide consistent performance feedback to team members and address performance issues in a timely manner using effective performance management tools.• Work safely and ensure team members are made aware of, and follow, safe work practices. Show less