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Craig Jonathan Todd

Craig Jonathan Todd

Customer Service Executive

Followers of Craig Jonathan Todd1000 followers
location of Craig Jonathan ToddAylesbury, England, United Kingdom

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  • Timeline

  • About me

    Communications Officer @ Buckinghamshire Council | Writing, Editing, Media Relations

  • Education

    • I-to-I Distance Learning School

      2002 -
      TEFL Teaching English as a Second or Foreign Language/ESL Language Instructor Certified

    • HubSpot Academy

      2015 - 2015
      Inbound Certified Certified

      Learned the basics of 'Inbound Methodology', which is the marketing skill of converting visitors, closing leads and delighting customers.

    • SAE Institute UK

      1992 - 1994
      Diploma Audio Engineering Awarded Distinction

      Full-time course based at SAE Institute's college/studios in Glasgow, Scotland.

  • Experience

    • Inter-Alliance

      Jan 2000 - Jan 2003
      Customer Service Executive

    • PRS for Music

      Jan 2000 - Jan 2001
      Copyright Researcher

    • Diners Club

      Jan 2003 - Jan 2005
      Corporate Services

    • Nuance Communications

      Jan 2005 - May 2015
      Service Desk Analyst

      Providing 1st/2nd Line IT Support to more than 12,000 global employees.Tools used include:• Active Directory• Exchange Management• FootPrints ticketing system• SharePoint 2010• Avaya IP Office Manager• Symantec Endpoint Protection• Multiple in-house applications

    • Inside.com

      Jan 2015 - Jan 2016
      Freelance Writer

      Inside is a US startup company that provides updates of global breaking news stories via their website, iOS and Android apps.My role for Inside involved finding fascinating and important news stories - and summarising them in an accurate and engaging way. This was a home-based role, with online editors checking all submissions.

    • Aylesbury Vale District Council

      Jul 2015 - Apr 2020

      Providing 1st/2nd Line IT Support for over 450 AVDC employees. In addition, I help to actively manage several software and hardware suppliers.Tools used include:• Active Directory• Microsoft Office 365• Citrix desktop and server virtualisation• Uniflow printer management• Hornbill ticketing systemThe AVDC IT Service Desk was one of the winners at the Service Desk Institute's highly-regarded 'IT Service & Support Awards 2016'. Show less

      • PR & Media Executive

        Jun 2017 - Apr 2020

      • IT Service Desk Analyst

        Jul 2015 - Jun 2017

    • 6ft9 Writer

      Jul 2016 - now
      Founder and Author

      I created the website 6ft9 Writer to offer unique tips and tricks for everyone who needs to write.The site is designed and written by myself.To help generate traffic to the site, I promote it regularly through LinkedIn, Twitter and word-of-mouth.Want to know more? View my 6ft9 Writer site here: www.6ft9writer.com

    • Lifehack.org

      Jan 2017 - Jul 2021
      Freelance Writer

      Contributing writer to the 'Tips for Life' site that has more than 2 million unique visitors per month. Several of my articles have been shared more than 1,000+ times on social media sites.

    • Buckinghamshire Council

      Apr 2020 - now
      Communications Officer

      As part of the Communications & Marketing team, I help to make sure that staff, residents and the media are kept up-to-date about all things that Buckinghamshire Council is responsible for - including schools, social services, parks, business support and local events.My work involves creating and sending out press releases, dealing with media enquiries, as well as writing content for our e-newsletters, website and magazine.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Craig Jonathan Todd
      IT Service & Support Awards 2016 Service Desk Institute Apr 2016 My colleagues and I won the 'Best Small Service Desk' award at the 2016 SDI event.