Mohamed Roshdy

Experience

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  Logic Academy

  Jan 2011 - Jan 2014

  Sales Agent

  Part time work during my studyI was working in marketing for all technical courses

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  PETROJET

  Mar 2015 - Apr 2015

  Trainee

  I was a traine in polyethylene factory project as electrical engineer

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  Etisalat

  Apr 2015 - Jun 2015

  Technical Support

  support ADSL customer for any technical issue configuring ADSL routers remotely

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  Telecom Egypt

  Jun 2015 - Jun 2019

  Operating, maintaining and administering corporate Data Network, security and Data Centerplatforms carrying production traffic (Routers and Switches (Cisco, Juniper, Huawei … etc),Firewalls, AAA servers and Cisco ACI).• Revising all configuration Work Orders (W.Os) submitted by Data Network & securitydevelopment teams before deployment.• Troubleshooting all Data Network & security problems, handling incidents of higher severity's(Svr1, Svr2 and Svr3) and acting as highest point of technical escalation before vendorintervention.• Ensuring SLA fulfillment for incidents, W.Os and access requests on Service Manager Softwareassigned to Data Network & Packet Core account.• Granting security access for users and endpoints through (RSA, ACS and Identity ServicesEngine (ISE)).• Dealing with F5 product either through LTM in load balancing traffic on all critical servers orthrough client-to-site VPN APM.• Deploying Cisco ACI Application Centric Infrastructure (Implementations & Migrations on ISPScale).• Deploying Cisco Data Center Protocols (vPC - VDC – Fabric-Path - OTV - VXLAN - EVPN)Deploying Storage Networking Protocols (FC - FCOE - Zoning - NPV - NPIV) Deploying CiscoNS-OX Software on Nexus switches (3000, 5000, 7000, 9000 series and Extenders 2000).• Developing Migration Plans for Enterprise Data Centers/Networks (Inter-Site and Intra-SiteMigrations).• Conducting Migrations for Large-Scale Datacenter/ Networks (smooth and hard cut offMigrations).• Managing and Supervising Network Engineers in Large-Scale Networks.• Configuring Cisco Unified Computing Systems UCS B-Series as part of Datacenters-Infrastructure. Show less • Supporting leased lines & MPLS VPN issues of Enterprise Customers.• Monitor network nodes ( Routers, Switches, DSLAMs, Cabins, .... ) & troubleshoot node failures • to handle planned, unplanned outages & inform customers about the outages and the exact impact.• configuration of customers’ premises (SHDSL modems and CE/CPE routers)• Configuring SHDSL local loop terminations on ATM DSLAM’s (Alcatel, Huawei)• Troubleshooting MPLS VPN L2 & L3 on PE.• Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, static)• hands on experience with routers[ (Cisco CRS 16, CRS 8, ASR, GSR, 7200, 7600, ASR 1004, 2800, 1700, c888,…), Juniper MX104, M10i, M7i, m320, mx480, mx960, t4000, t1600 ]• Hands on experience with switches (Cisco, Juniper, Brocade).• Hands on experience with many brands of Modems either layer2 or layer3 (Zyxel, Adtran, Telindus, AETHRA, ....).• hands on experience with many brands of EFM devices (Zhone, AETHRA, Hatteras)• adding the customer devices on the Monitor server via SNMP & ICMP & create and maintain MRTG graphs to display links utilization• Maintain the routing between the Monitor server and customer devices (routers, modems, Wireless antennas, .....)• Hands on experience with DSLAMs & MSANs(Alcatel, Huawei, ZTE)• Responsible for Global Failures related to Enterprise Network• Assign missing configuration for customers problems related to Global Failure Problem (DSLAM or Router PE)• Delivering RFO for any Global Failures to Enterprise Teams that contact with customers• Communicate with Electro-Mechanical team for Enterprise Network requirements if needed (PDU , UPS , Inverters , AC/DC panels , Batteries).• Check Customers SLA (Local or International) before agree for any outage• Assign Technicians to follow outages process• Guarantee service recovery after any outage (Hardware and configuration)• Check customers configurations (X-Connect , VRF)• hands on experience with 3G , Arouba and Wireless Solutions Show less

  • Senior Network Engineer

    Sept 2017 - Jun 2019

  • Service desk back office Engineer (enterprise customer operation

    Mar 2017 - Sept 2017

  • Service Restore Engineer (Enterprise customer operation )

    Jun 2015 - Mar 2017
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  Diverse company®

  Jun 2019 - now

  • Presales Manager

    Jan 2024 - now

  • Presales Solutions Architect

    Sept 2021 - Jan 2024

  • Senior Network & Security Consultant

    Jun 2019 - Oct 2021