Roger Castillo

Experience

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  US Army / HHC 1/41 INF / 2ND AD FWD

  Aug 1989 - May 1992

  C Co. Line Medic (JYD) /Straight and Stalwart/ Hell on Wheels/ EMT-B

  • Provided emergency medical treatment, limited primary care, force health protection and evacuation in a operational settings for a 30 man platoon; resulted in 100% return home rate • Assisted with outpatient care and treatment of over a 100 patients in a field medical facility under the supervision of a physician's assistant in a difficult environment• Responsible for $50,000 worth of medical equipment and medications with zero losses or shortages

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  C Co 15th FSB / 1st Calvery Division / Americas Team

  Jun 1992 - Jun 1996

  Medical Evacuation NCO / Senior EMT-B

  • Served as a Squad Leader and Emergency Care NCO in a Forward Support Medical Company; providing comprehensive level II medical care in support of worldwide contingency operations • Managed the health, welfare, morale, and accountability of three Soldiers in all aspects of medical proficiency and tactical training• Held responsible for the accountability and management of more than $350,000 worth of Medical Equipment Sets without losses

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  72nd Tank Battlion / 2nd ID

  Jul 1996 - Jul 1997

  C Co (Cold Steel) Senior Medic / Senior EMT-B

  • Served as a Squad Leader and Health Care NCO in a combat arms organization that provides medical care to a population of over 1,500 beneficiaries with commendable results• Assisted with outpatient care and treatment; supervised clinical activities and responsible for the serviceability and accountability of medical equipment valued at $200,000• Charged with the supervision, counseling, mentoring and professional development of five Soldiers

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  General Leonard Wood Army Community Hospital

  Jun 1997 - Feb 1999

  Physical Exam Clinic NCOIC / Medical and Personnel Resource Supervisior

  • Insured the daily operations of a Physical Exam Health Clinic ran smoothly and achieved a patient satisfactory rate of 98.5%• Supervised 4 clerical professionals with annual operating budget of $150,000 while serving over 650 customers monthly• Saved the clinic over $10,000 in a 90 day time period by utilizing budget management in ordering office and medical supplies

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  Kitzigen Health Clinic

  Mar 1999 - Feb 2002

  Medical Health NCO / Equal Opportunity Leader/ Training NCO

  • Directly supervised and coordinate the activities of 2 clerical and administrative support workers; insured work productivity supported the organizations objectives on a daily basis• Increased daily clinical office operations, work flow, and performance management development by directly supervising 5 health care employees• Supported senior management by performing mid-level management functions through training and organizational skills thus expanding business operation efficiency by 25% Show less

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  U. S. Army 61st Multifuction Medical Bn. Brave Mercy

  Feb 2002 - Jun 2015

  • Supervised and educated over 30 employees regarding organizational movement procedures in emergency transportation resulting in 100% understanding and compliance.• Consistently selected over peers by senior management for critical project planning abilities which resulted in a 35% customer satisfaction increase for the organization.• Meticulously maintained serviceability and purchase records for 1.2 million dollars worth of office and medical equipment; facilitated all repairs and replacement per requirement Show less • Presented current financial and work status updates to senior management within an organization that serviced 125 customers daily. Increased overall customer satisfaction by 25%• Directly supervise and coordinate the activities of 8 clerical and administrative support workers; insured work efficiency & customer satisfaction was maintained at superb levels• Managed discrete information associated to employee relations, appraisals, and other confidential information for over 18 health care employees with zero violations• Maintained precise acquisition and security reports for over 2.6 million dollars’ worth of medical/office equipment within a 239 bed medical center. Zero losses of assets in 3 years Show less • Directly supervised and coordinated the activities of 6 clerical and administrative support workers; insured work productivity was maintained at a high level• Increased daily clinical and office operations, work flow, office staff recruitment, and performance management development by directly supervising 19 health care employees• Supported senior management by performing mid-level management functions through training and organizational skills thus expanding business operation efficiency by 15%• Held weekly management meetings to review overall staff performance which played a crucial role in 10% increase in promotions and morale within the organization Show less

  • Evacuation Platoon Sergeant / Emergency Medical Resource Supervisior

    Nov 2013 - Jun 2015

  • Emergency Dept. NCOIC / Emergency Medical Department Resource Manager

    Nov 2010 - Nov 2013

  • Medical Operations NCO / Medical Logistics Specialist

    Mar 2009 - Nov 2010

  • NCOIC Family Practice / Out Patient Clinical Resource Supervisior

    Oct 2007 - Feb 2009

  • Medical Treatment Team Supervisor / Squad Leader / Platoon Sergeant

    Feb 2002 - Sept 2007
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  American Red Cross

  May 2015 - Nov 2017

  Service Delivery Management: • Ensures the delivery of SAF core services to all clients within their jurisdiction.• Assists in the coordination of service to military treatment facilities through rehabilitation programs, material assistance, and morale items and support. • Provides community outreach - to include command meetings and education briefings/presentations/workshops. • Provides emergency communications services between military personnel and their families – including information and referral; and other related services. These communications are delivered around-the-clock, seven days a week, 365 days a year. Serving 1.4 million active duty personnel, the Red Cross also reaches out to the 1.5 million members of the National Guard and the Reserves who reside in nearly every local community in America. • Ensures participation in military and SAF special events. • Supports the delivery of health and safety services training, disaster preparedness and response training, and blood services. Volunteer Management :• Supports a volunteer program to enable delivery of SAF programs and services. • Assists in the supervision of volunteer staff and management of all related human resource functions – including recruitment, training, utilization, evaluation and recognition in accordance with ARC policies and procedures. • Helps ensure volunteer staff ratio reflects the diversity of the population being served.Reporting & Admin Support :• Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met. • Performs financial and administrative functions as required in accordance with policies and procedures of ARC. Show less

  • Regional Program Manager

    Mar 2017 - Nov 2017

  • Mobile SAF (Serving the Armed Forces) Specialist

    May 2015 - Mar 2017
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  Virtual Readiness Clinic,Landstuhl Regional Medical Center

  Nov 2017 - Sept 2022

  Health System Administrative Officer

  Provides enhanced Virtual Health Care capabilities throughout the RHCE Area of Operations. Provides patients, clinics and commanders access to medical services via Virtual Health, enhancing readiness, reducing costs and exceed expectations for healthcare delivery.VH enhances healthcare capabilities throughout the RHC-E area of responsibility providing patients, clinics, and combatant commanders access to primary and specialty care services via virtual health platforms in order to:(1) Increase medical readiness and deployability(2) Reduce individual and organizational costs(3) Exceed the individual’s expectations for outstanding Virtual healthcare delivery(4) Be the premiere VH experience in MEDCOM for both garrison and deployed soldiers and family membersCapabilities:Fully-functioning VH HUB 100+ primary care and specialty care providers 20+ originating (patient) sites in EUCOM, CENTCOM, and AFRICOM RHCE conducts the most non-BH synchronous (direct provider-to-patient) Virtual Health encounters in MEDCOM RHCE has the only working electronic virtual health scheduling systemInvolved in inter-service (Army, Navy, Air Force and Marine’s) and Interagency Virtual Health for over 15,000 Service Members Show less

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  USA MEDDAC, RWBAHC

  Sept 2022 - Apr 2024

  Patient Advocate
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  U.S. Air Force Academy 10TH MDG

  Apr 2024 - now

  Patient Safety Manager