Akhil Bhuria

Experience

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  Intelinet / Service-now.com

  Oct 2016 - Mar 2018

  Customer Service Specialist

  Was Worked as Customer service Executive & specialist was took care of Vodafone India Post Paid Customer Care service

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  Zoominauro Architectural Signage e Pvt ltd

  Apr 2018 - Jun 2019

  Marketing Executive

  Was worked as sale and Marketing executive for the Company

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  Amazon

  Aug 2019 - now

  As a Training Specialist at Amazon Logistics, I am responsible for driving the development and implementation of comprehensive training programs to enhance the skills and knowledge of our logistics team. With a passion for learning and a focus on delivering results, I create engaging and interactive training sessions that promote growth, efficiency, and operational excellence. My expertise lies in analyzing training needs, designing and delivering effective training modules, and evaluating the success of the programs. I collaborate closely with cross-functional teams to identify areas for improvement and develop customized training solutions that align with organizational goals.Utilizing my strong communication and interpersonal skills, I foster a positive and inclusive learning environment, ensuring that all employees feel empowered to reach their full potential. I am adept at adapting training methodologies to accommodate various learning styles and preferences, facilitating effective knowledge transfer and skill development.If you're looking for a dedicated and results-oriented Employee with a passion for employee development and operational excellence , Deep Dive , Leadership Skill, I am ready to contribute my expertise to help drive your organization's success. Let's connect and explore how we can collaborate to achieve your training and performance objectives. Show less As a Delivery Station Supervisor at Amazon Logistics, I am responsible for overseeing the day-to-day operations of the delivery station, ensuring efficient and timely package handling and delivery. With a focus on operational excellence and customer satisfaction, I lead a team of dedicated associates to meet and exceed performance targets.Team Leadership: Leading, coaching, and mentoring a team of delivery associates to ensure a motivated and high-performing workforce. Providing clear direction, setting expectations, and fostering a positive work environment.Operations Management: Managing the end-to-end operations of the delivery station, including inbound and outbound package processing, sorting, and delivery. Implementing efficient processes and optimizing resource allocation to meet delivery deadlines and service level agreements.Performance Tracking and Improvement: Monitoring and analyzing key performance metrics, such as delivery speed, on-time performance, and productivity. Identifying areas for improvement, implementing corrective actions, and driving continuous process enhancements.Customer Service: Collaborating with customer service teams to address customer inquiries, resolve issues, and enhance the overall customer experience. Proactively seeking feedback and implementing measures to improve customer satisfaction. Show less

  • Training Specialist

    Aug 2021 - now

  • Delivery Station Supervisor

    Aug 2019 - Aug 2021